Title: Selective CFF forms stop displaying Last modified: May 7, 2024 --- # Selective CFF forms stop displaying * Resolved [dthimsen](https://wordpress.org/support/users/dthimsen/) * (@dthimsen) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/) * [https://www.jonesbrothersmarine.com/jbm_capefish20.htm](https://www.jonesbrothersmarine.com/jbm_capefish20.htm) * This website has 9 CFF forms that are used to price configure the different boat models. Occasionally (every 2-3 months), one of the pricing forms stops displaying like the one on the page above. In the past, I’ve tried clearing cache on the server and client, restarting WordPress and MariaDB, and even rebooting the server which runs Rocky Linux. Unfortunately, none of these attempts fix the problem. However, when I apply all the current maintenance, the CFF forms have always started working again. * My question – Is there a log file or debugging options that might give me a clue about what is happening? * Here’s system info: * ```wp-block-code ` wp-core version: 6.5.2 site_language: en_US user_language: en_US timezone: America/New_York permalink: /%pagename%.htm/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 2 dotorg_communication: true wp-paths-sizes wordpress_path: /var/www/html wordpress_size: 231.28 MB (242518892 bytes) uploads_path: /var/www/html/wp-content/uploads uploads_size: 161.39 MB (169234178 bytes) themes_path: /var/www/html/wp-content/themes themes_size: 2.65 MB (2780121 bytes) plugins_path: /var/www/html/wp-content/plugins plugins_size: 87.46 MB (91704937 bytes) database_size: 16.38 MB (17170432 bytes) total_size: 499.16 MB (523408560 bytes) wp-dropins (1) advanced-cache.php: true wp-active-theme name: GeneratePress (generatepress) version: 3.4.0 author: Tom Usborne author_website: https://tomusborne.com parent_theme: none theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, editor-color-palette, custom-logo, menus, editor-styles, editor-style, widgets theme_path: /var/www/html/wp-content/themes/generatepress auto_update: Disabled wp-themes-inactive (2) GeneratePress Child: version: 0.1, author: Tom Usborne, Auto-updates disabled Twenty Twenty-Four: version: 1.1, author: the WordPress team, Auto-updates disabled wp-mu-plugins (1) Health Check Troubleshooting Mode: author: (undefined), version: 1.9.0 wp-plugins-active (12) Add Any Extension to Pages: version: 1.5, author: Marios Alexandrou, Auto-updates disabled Calculated Fields Form Developer: version: 6.2.68, author: CodePeople (latest version: 6.2.71), Auto-updates disabled Code Snippets: version: 3.6.4, author: Code Snippets Pro, Auto-updates disabled Duplicate Page: version: 4.5.3, author: mndpsingh287, Auto-updates disabled Elementor: version: 3.21.1, author: Elementor.com (latest version: 3.21.4), Auto-updates disabled Elementor Pro: version: 3.21.0, author: Elementor.com (latest version: 3.21.2), Auto-updates disabled GP Premium: version: 2.4.0, author: Tom Usborne, Auto-updates disabled Health Check & Troubleshooting: version: 1.7.0, author: The WordPress.org community, Auto-updates disabled Lightweight Social Icons: version: 1.1, author: Thomas Usborne, Auto-updates disabled MetaSlider: version: 3.70.2, author: MetaSlider, Auto-updates disabled TablePress: version: 2.3, author: Tobias Bäthge (latest version: 2.3.1), Auto-updates disabled WP-Optimize - Clean, Compress, Cache: version: 3.3.2, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled wp-plugins-inactive (4) Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team, Auto-updates disabled Autoptimize: version: 3.1.11, author: Frank Goossens (futtta), Auto-updates disabled Better Search Replace: version: 1.4.6, author: WP Engine, Auto-updates disabled WP Super Cache: version: 1.12.0, author: Automattic, Auto-updates disabled code-snippets (6) snippet-7: name: Search box placeholder text, scope: global, modified: 2020-04-24 15:02:36 snippet-9: name: Popup Shortcode Definitions, scope: global, modified: 2023-08-31 19:11:33, tags: [shortcode] snippet-11: name: Mega Menu CSS, scope: global, modified: 2020-05-16 03:20:37, tags: [css] snippet-13: name: Show IP shortcode, scope: global, modified: 2020-05-23 03:18:25 snippet-14: name: Show Current Year, scope: global, modified: 2020-06-11 17:07:22 snippet-15: name: Remove Sidebar from Search Results, scope: global, modified: 2020-06-19 02:25:57 wp-media image_editor: WP_Image_Editor_Imagick imagick_module_version: 1692 imagemagick_version: ImageMagick 6.9.12-93 Q16 x86_64 17898 https://legacy.imagemagick.org imagick_version: 3.7.0 file_uploads: 1 post_max_size: 64M upload_max_filesize: 64M max_effective_size: 64 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 7 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 768 imagick::RESOURCETYPE_MAP: 3 GB imagick::RESOURCETYPE_MEMORY: 2 GB imagick::RESOURCETYPE_THREAD: 1 imagick::RESOURCETYPE_TIME: 9.2233720368548E+18 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: 2.3.2 gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM ghostscript_version: not available wp-server server_architecture: Linux 5.14.0-362.8.1.el9_3.x86_64 x86_64 httpd_software: Apache/2.4.57 (Rocky Linux) OpenSSL/3.0.7 php_version: 8.1.14 64bit php_sapi: fpm-fcgi max_input_variables: 1000 time_limit: 300 memory_limit: 128M admin_memory_limit: 256M max_input_time: 60 upload_max_filesize: 64M php_post_max_size: 64M curl_version: 7.76.1 OpenSSL/3.0.7 suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true current: 2024-05-07T17:52:35+00:00 utc-time: Tuesday, 07-May-24 17:52:35 UTC server-time: 2024-05-07T13:52:34-04:00 wp-database extension: mysqli server_version: 10.5.22-MariaDB client_version: mysqlnd 8.1.14 max_allowed_packet: 16777216 max_connections: 151 wp-constants WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /var/www/html/wp-content WP_PLUGIN_DIR: /var/www/html/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8 DB_COLLATE: undefined wp-filesystem wordpress: not writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fselective-cff-forms-stop-displaying%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [dthimsen](https://wordpress.org/support/users/dthimsen/) * (@dthimsen) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17739268) * Well, I just did a “Build” request on the CFF form used on the problem page, and the “Save/Preview” displayed the form. I then purged all the caches again, and now have the form working again on the website. * Back to the original question… Is there a log or debugging option that I can look at to see what might be going on? * Thanks, * Don * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17739358) * Hello [@dthimsen](https://wordpress.org/support/users/dthimsen/) * The issue you are reporting can be caused by the cache management plugin active on your website. The avoid the cache management plugin affecting the forms, please insert the form shortcode with the iframe attribute set at 1. * Ex. * ```wp-block-code [CP_CALCULATED_FIELDS id="24" iframe="1"] ``` * Best regards. * Thread Starter [dthimsen](https://wordpress.org/support/users/dthimsen/) * (@dthimsen) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17739431) * I’ve tried adding the iframe attribute to the shortcut(s) on the CF20 page: * [CP_CALCULATED_FIELDS id=”30″ iframe=”1″ class=”cp_cff_professional” ] [CP_CALCULATED_FIELDS id=”30″ class=”cp_cff_professional” iframe=”1″ ] * While I assume the iframe attribute will fix the problem with the cache, adding the attribute disables the custom template we use on the pages. Here’s a link to the discussion we had years ago about using custom templates: * [https://wordpress.org/support/topic/adding-a-custom-template/#post-12678220](https://wordpress.org/support/topic/adding-a-custom-template/#post-12678220) * For comparison, the CF20 uses the iframe in the shortcut and the CF23 page does not: * [Cape Fisherman 20 – Jones Brothers Marine](https://www.jonesbrothersmarine.com/jbm_capefish20.htm) [Cape Fisherman 23 – Jones Brothers Marine](https://www.jonesbrothersmarine.com/jbm_capefish23.htm) * Any ideas? * Thanks, Don * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17739598) * Hello [@dthimsen](https://wordpress.org/support/users/dthimsen/) * You have two alternatives: insert an “HTML Content” field in the form and enter a LINK tag to load the CSS file as its content, or use the plugin mechanism to create custom templates. Note the forum thread you are referring to is 4 years old. Please read the following post in the plugin blog: * [https://cff.dwbooster.com/blog/2021/09/27/create-new-form-template/](https://cff.dwbooster.com/blog/2021/09/27/create-new-form-template/) * Best regards. * Thread Starter [dthimsen](https://wordpress.org/support/users/dthimsen/) * (@dthimsen) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17741083) * I tried both suggestions and couldn’t get either to work. The one I’d prefer to use is the second method documented by the link you provided. I’ve created the template folder and required files in the following directory: * [https://www.jonesbrothersmarine.com/wp-content/uploads/calculated-fields-form/templates/](https://www.jonesbrothersmarine.com/wp-content/uploads/calculated-fields-form/templates/) * I think I’ve got the files setup correctly, but I do not get the “JBM Custom Template” customization option in the “Form Template” field when editing the CFF form. * Thanks, * Don * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17742042) * Hello [@dthimsen](https://wordpress.org/support/users/dthimsen/) * Could you please send me the link to the template ini file? * Best regards. * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17742051) * Hello [@dthimsen](https://wordpress.org/support/users/dthimsen/) * There are some issues with your template. * First, each template must be in its own directory into the [https://www.jonesbrothersmarine.com/wp-content/uploads/calculated-fields-form/templates/](https://www.jonesbrothersmarine.com/wp-content/uploads/calculated-fields-form/templates/config.ini) URL. * Second, you are using the same selector in the ini and CSS files of an existing template (`cp_cff_professional`) * Please create a new directory for the custom template, and replace `cp_cff_professional` in both the ini and CSS files. * Best regards. * Thread Starter [dthimsen](https://wordpress.org/support/users/dthimsen/) * (@dthimsen) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17744057) * Thanks for your help. The new CFF custom template and the use of iframes for the forms both work correctly. With the custom template, I had to create the [/wp-content/uploads/calculated-fields-form/templates/](https://www.jonesbrothersmarine.com/wp-content/uploads/calculated-fields-form/templates/) directory, and didn’t understand the directions well enough to see that subdirectories where required. * For anyone following this thread, I also ran into another problem when I started using the “iframe” attribute on the shortcode to fix the original problem. The css structure seems to be different when the form is loaded via an iframe. In my case, none of the forms used the font settings specified during the theme configuration. Most of the problems in my case were fixed when I added the following to the start of the style.css file: * [@import](https://wordpress.org/support/users/import/) “/wp-content/uploads/generatepress/ style.min.css”; * Note: This would obviously only work for sites using the generate press theme. * Anyway, thanks again for your help and putting up with my questions. * Don * Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/) * (@codepeople) * [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17744128) * Hello [@dthimsen](https://wordpress.org/support/users/dthimsen/) * Thank you very much for sharing your experience. When you insert the form shortcode with the iframe attribute, the form will be affected only by the styles distributed with the plugin and the styles you enter via the “Customize Form Design” attribute in the “Form Settings” tab. However, when you insert the shortcode without the additional attribute, every CSS file loaded by your website (the CSS rules in the website theme and third-party plugins) can modify the form appearance. * Best regards. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Selective CFF forms stop displaying’ is closed to new replies. * ![](https://ps.w.org/calculated-fields-form/assets/icon-256x256.jpg?rev=1734377) * [Calculated Fields Form](https://wordpress.org/plugins/calculated-fields-form/) * [Frequently Asked Questions](https://wordpress.org/plugins/calculated-fields-form/#faq) * [Support Threads](https://wordpress.org/support/plugin/calculated-fields-form/) * [Active Topics](https://wordpress.org/support/plugin/calculated-fields-form/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/calculated-fields-form/unresolved/) * [Reviews](https://wordpress.org/support/plugin/calculated-fields-form/reviews/) * 9 replies * 2 participants * Last reply from: [codepeople](https://wordpress.org/support/users/codepeople/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/selective-cff-forms-stop-displaying/#post-17744128) * Status: resolved