Selecting options under Updates Settings leads me to infinite loading

  • Resolved Bryan

    (@bryanaccentuateit)


    1 year, 6 months ago

    Hello, every time I select the option or button under the Updates Setting. It leads me to infinite loading, and after refreshing the page, the setting is not saved. Can you help me with this?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Anthonius Alfred Andreas

    (@anthoniusalfred)

    1 year, 6 months ago

    Hi @bryanaccentuateit

    Apologies for the delay,

    We also have another user with the same problem you’re facing, we’ve been trying to recreate the issue but with no luck. I wonder when you get the infinite loading, is there any error message produced in your PHP error log file, could you please take a look?. Also, is there EUM menu in WP admin bar labeled Updates, can it be clicked on?

    Also, to help us in investigating this further, could you please post your site information here, to get the site info you could fetch it from the WP site health tools (/wp-admin/site-health.php?tab=debug), click the Copy site info to clipboard button and paste here.

    Thanks
    Anthon

Viewing 1 replies (of 1 total)
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