Support » Plugin: MediaPress » SELECT FILES button doesn’t work in Safari and Edge

  • Resolved helga8

    (@helga8)


    Hello Brajesh,

    I’m using Mediapress and it’s working well on Chrome and Firefox. Thank you for this plugin!
    But when i’m trying to upload photo to Gallery from iPhone or iPad(Safari) and from Edge browser on desktop, after click on SELECT FILES nothing happens.
    At the same time, when I upload a photo on a Post page (front-end) or upload a photo to Media library on Admin dashboard, after clicking on SELECT FILES a window opens for selecting file.
    So Buddypress uploader working good in Safari and Edge.
    Could you please check what is wrong with uploading to Mediapress Gallery in Safari and Edge.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 32 total)
  • helga8

    (@helga8)

    Hi Brajesh,

    Any update have you checked it in Safari browser on iPhone?
    I tested file uploading on iPhone in Chrome browser. It’s working.

    But in Safari – does not.

    Olga

    • This reply was modified 1 year ago by  helga8.
    Plugin Author Brajesh Singh

    (@sbrajesh)

    Hi Olga,
    My apologies for the intermittent reply on this thread.

    Is it happening with a specific theme or is it happening all the time?

    Thank you
    Brajesh

    helga8

    (@helga8)

    Hi Brajesh,

    It’s happening with the theme WOFFICE.
    Woffice developers cannot fix this issue and asked you suggestions (see previous page).
    As I see in other Mediapress topics, I’m not alone with this problem (with different themes).
    Did you find any solution for Safari?

    Thanks,
    Olga

    • This reply was modified 1 year ago by  helga8.
    helga8

    (@helga8)

    Plugin Author Brajesh Singh

    (@sbrajesh)

    Hi Olga,
    That topic is an edge case and only reported issue with Safari which has not been resolved. We had issues with ios devices before 1.3.5 and it was fixed in 1.3.5.

    I haven’t seen any other reports of the issue with Browser after 1.3.5(except the above linked topic).

    I haven’t been able to provide a solution for that as it is an edge case and happens only on a Windows machine using chrome while simulating ios safari.

    I did check the error and it was coming from Plupload(in that configuration) and there is nothing that I can do about it. The bug relates to changing of file type(allowed extensions setting).

    The only solution seems not changing the allowed file type dynamically. This is possible if we change our strategy from allowing media type based upload to one option for uploading all type.

    About current issue, The topic on BuddyDev was the reason I asked if you have it happening with all the theme or just the “WOFFICE”.

    If it is happening only with WOFFICE, It means they are using custom uploader using Plupload or Media modal and that is conflicting.

    I don’t have access to WOFFICE as it is a paid theme and I am sorry but I am unable to guess what is the problem with the conflict.

    Since the theme developers have access to the theme as well as the plugin, I am not sure why they are unable to find the reason. Even if they can not fix it or they need me to fix it, they should tell me the issue.

    Please ask the theme authors one more time to atleast find out the conflict(Is it js issue or css?)

    PS:- Unlike past, I will keep an eye on this topic and will be assisting you promptly as soon as you get the details from them.

    Thank you
    Brajesh

    helga8

    (@helga8)

    Thank you for your answer!
    In my case it is happening only with WOFFICE theme. Not with WP 2017, 2016…themes.

    Theme athors cannot find the issue (((

    helga8

    (@helga8)

    Hello Brajesh,

    I’ve got the answer from Woffice devs:

    Feel free to send him a copy from here: http://hub.alka-web.com/woffice/updater

    Woffice is doing what he mentioned though, in inc/static.php:

    //Load scripts needed to attach image in the frontend editors
    wp_enqueue_media();
    You might to remove that to test, but this is required by the frontend editor.

    Olga

    Plugin Author Brajesh Singh

    (@sbrajesh)

    Hi Olga,
    Thank you.
    I followed the link. It only allows download to the people who have purchased the theme.

    Please try commenting that line as
    // wp_enqueue_media();

    Clearing cache and check it.

    Regards
    Brajesh

    helga8

    (@helga8)

    it doesn’t help.

    How can I send you Woffice copy?

    • This reply was modified 1 year ago by  helga8.
    helga8

    (@helga8)

    Hello Brajesh,

    How are you?
    Theme developer suggested me send you Woffice copy (about 8Mb).
    Which address may I use for that?

    Regards,
    Olga

    Plugin Author Brajesh Singh

    (@sbrajesh)

    Hi Olga,
    Thank you. I am doing well. Hope you are doing well too.

    Please use our contact form on BuddyDev to get in touch.

    Regards
    Brajesh

    helga8

    (@helga8)

    I’ve sent you the theme files.

    Plugin Author Brajesh Singh

    (@sbrajesh)

    Thank you. Have received it.

    helga8

    (@helga8)

    ​Hello Brajesh,
    I fixed that issue with image uploading from iPhone, iPad, and Edge browser.
    I added to my woffice-child\style.css this line:
    div.moxie-shim {z-index: 20 !important;}

    I’ve found file woffice\scss\responsive.scss and in lines 465-466 there were:
    #rtmedia-whts-new-upload-container div{z-index: 20 !important;}
    #rtmedia-upload-container .moxie-shim{z-index: 20 !important;}

    I did the same not only for RTMEDIA container.
    I think, if somebody is using WOFFICE theme but not RTMEDIA plugin, that person would have the same issue as me.
    I asked theme developers fix the problem in their code.

    Thank you Brajesh for you help and suggestions!

    Regards,
    Olga

    Plugin Author Brajesh Singh

    (@sbrajesh)

    Hi Olga,
    Thank you for sharing it. I am sorry I was not able to assist you much with it.

    Glad that you found the issue and have resolved it.

    Regards
    Brajesh

Viewing 15 replies - 16 through 30 (of 32 total)
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