Support » Fixing WordPress » seeing white screens when I try and access WP backend

  • Resolved ashmic

    (@ashmic)


    Hi,

    I installed a plugin on my website and now it’s causing all my backend pages to be blocked and show a white screen. I can view the website fine but the dashboard, themes, etc. is all white screens. I did try and log out and log back in and now I can’t even get to the login page. Any help would be greatly appreciated!

    The site is: http://www.bestinfinity.com

    Thanks,
    Ashley

Viewing 2 replies - 1 through 2 (of 2 total)
  • WPyogi

    (@wpyogi)

    Forum Moderator

    You will need to use FTP (or other file manager your host provides) to delete or deactivate that plugin – find it in the plugins folder:

    wordpress
       wp-content
            plugins
               FIND AND DELETE the bad one here

    ashmic

    (@ashmic)

    Hi WPyogi-

    Yes, I contacted my host provider and they suggested disabling the plugin. And they also increased my memory limit. So now I can view all areas on the backend. So it’s all fixed, I appreciate your help though.

    Thanks!
    Ashley

Viewing 2 replies - 1 through 2 (of 2 total)
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