Title: Seeing nothing!
Last modified: August 21, 2016

---

# Seeing nothing!

 *  Resolved [hmmh53](https://wordpress.org/support/users/hmmh53/)
 * (@hmmh53)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/seeing-nothing/)
 * I have installed and activated the basic plugin, but seeing nothing on my site.
   Do I need to insert some lines into my scripts too?
 * Thanks to anybody if can help.
 * [http://wordpress.org/plugins/wp-live-chat-support/](http://wordpress.org/plugins/wp-live-chat-support/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/seeing-nothing/#post-4316993)
 * There could have been a JS error on your site which stopped the plugin from loading
   correctly. Please paste a link to your site so we can debug?
 *  [Luana Spinetti](https://wordpress.org/support/users/luanaspinetti/)
 * (@luanaspinetti)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/seeing-nothing/#post-4317061)
 * Hello!
 * I have the same problem here. I wonder if it has something to do with my template(
   hand-coded WP theme) and if there is any code I should insert in the template
   manually in order to make it work.
 * < ? php wp_footer(); ? > is present.
 * Thank you!
 *  [ngocninhcntt](https://wordpress.org/support/users/ngocninhcntt/)
 * (@ngocninhcntt)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/seeing-nothing/#post-4317062)
 * i have same error with plugin,it work good with beta plugin,but when i purche
   pro version plugin then it not work
    [http://demo.media-group.com.vn/kathien/Babyshop/](http://demo.media-group.com.vn/kathien/Babyshop/)
   this is link my site thanks
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/seeing-nothing/#post-4317063)
 * Hi All
    Please use the pro support forum for your queries if it is related to
   the pro version.
 * Luana please can you send us an email on nick [@] wp-livechat.com so we can help
   you get the plugin working
 *  [Luana Spinetti](https://wordpress.org/support/users/luanaspinetti/)
 * (@luanaspinetti)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/seeing-nothing/#post-4317064)
 * Hi WP-LiveChat,
 * I managed to solve the problem, and it was pretty silly: I had the wp_footer,
   but not the wp_head in the template! I added that and now everything works.
 * Thanks! 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Seeing nothing!’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [Luana Spinetti](https://wordpress.org/support/users/luanaspinetti/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/seeing-nothing/#post-4317064)
 * Status: resolved