Support » Plugin: Jetpack by » Please hide Jetpack admin menu for subscriber users

  • Resolved Marcelo Pedra


    Hello guys, I have a website where people can register to access some exclusive content. But most of them are annoyed with the useless JetPack menu. As they have the lower permissions possible, subscribers, they cannot do nothing with the plugin, so why dont hide it at all?

    The plugin even provide awareness of what JetPack modules are active because inactive modules are greyed as I a see them as an administrator! So anybody can register and lurk there to see how they want to hack your website, and the information comes from within.

    Take this as a feature request, or security concern, or push a CSS to hide the item from the admin menu when the current user is a subscriber. But I think this should be fixed.


Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor Richard Archambault


    Hi Marcelo, the Jetpack menu is there for all registered users, including subscribers, to allow them to connect their account and then get push notifications to their mobile devices when someone replies to a comment of theirs on the site. If you want to hide the Jetpack menu from subscribers, you can use this plugin:

    Ok, is there any way for me to know, what users (moderators, admins, editors) have connected to their account thru MY website?

    Plugin Author Jeremy Herve


    is there any way for me to know, what users (moderators, admins, editors) have connected to their account thru MY website?

    I’m afraid this information is not visible anywhere in the dashboard, but if you contact us via this contact form and mention this thread; we’ll be able to help you there!

    Plugin Contributor Richard Archambault


    Hi Marcelo,

    I have opened an ehancement request Trac ticket here:

    Feel free to add to it or follow it to keep up with it’s progress. Thank you for the suggestion!

    Hello there, no more news on this one?
    I cannot access trac, and it wont let me register either… 🙁

    Plugin Author Jeremy Herve


    We haven’t made any progress on this yet, but it’s on our roadmap.

    You can use your login credentials to access trac. You do not need to create a new account.

    Well, nope, I cannot enter using my credentials.
    My password is using special characters, like ^ and &, may this be the culprit?

    I can confirm: i changed my password to a simpler one, using only standard numbers and alphabet letters… to no avail. Maybe “they” closed registration to trac or it’s only reserved to plugin authors?

    Plugin Author Jeremy Herve


    It should be available to everyone. I’m also able to access it while being logged out.Could you try to clear your cache and cookies, and see if it helps?

    FWIW, works fine for me too :)!

    Well I could enter, finally.

    In fact, I’ve tested login with different browsers….

    • Google Chrome 31: unable to login
    • Opera 18: unable to login
    • Internet Explorer 11: login successful
    • Firefox 26: login successful

    Whoa! The system is not Google Chrome ready? really? Unbelievable…

    Plugin Author Jeremy Herve


    I tested again, I was able to access the ticket, and then even login with Chrome and Opera.

    You might want to try to disable your extensions to make sure the problem is not linked to one of your browser extensions.

    @jeremy: I’m back again. Well I’m not using any extensions. Opera is on the default install. Chrome, almost too. Never mind, as long as I can use IE or Firefox, it’s enough to me since that login is not mission critical (to me, now).
    Thanks again.

Viewing 13 replies - 1 through 13 (of 13 total)
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