Title: Secure Mode not Detected
Last modified: August 22, 2016

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# Secure Mode not Detected

 *  Resolved [Adam](https://wordpress.org/support/users/adecor/)
 * (@adecor)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/)
 * Hello,
 * In your following post [https://wordpress.org/support/topic/security-key-required](https://wordpress.org/support/topic/security-key-required)
 * Your last post states that you’ve made secure mode compulsory…the intercom doesn’t
   see it as being installed, was there something else I’ll need to do to get it
   to work?
 * [https://wordpress.org/plugins/intercom-for-wordpress/](https://wordpress.org/plugins/intercom-for-wordpress/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/#post-5433712)
 * Hi Adam
 * Secure mode has not been compulsory for a few months, as it was causing issues
   for some people.
 * You now have to activate secure mode from within intercom.io. You do this by 
   clicking ‘Setup Guide’ (at the top right of the screen), then scrolling across
   to the ‘Secure Mode’ step.
 * Then you need to copy and paste the secret key from there into the Intercom settings
   screen in WordPress.
 * When a logged-in user next visits your site, secure mode will automatically be
   activated.
 * Let me know how that goes,
    Simon
 *  Thread Starter [Adam](https://wordpress.org/support/users/adecor/)
 * (@adecor)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/#post-5433713)
 * Fantastic got it working. thanks for the clarification.
 * What’s the best way to add tags/segment code with your plugin?
 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/#post-5433714)
 * Great!
 * Tags and segments don’t require any changes on the WordPress end, they are something
   you create from within your Intercom dashboard.
 * [This docs page](http://docs.intercom.io/Intercom-for-user-analysis/grouping-users-with-segments-and-tags)
   gives a pretty good explanation.
 *  Thread Starter [Adam](https://wordpress.org/support/users/adecor/)
 * (@adecor)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/#post-5433716)
 * How about if I wanted to add some custom attributes….[http://docs.intercom.io/configuring-Intercom/Send-custom-user-attributes-to-Intercom](http://docs.intercom.io/configuring-Intercom/Send-custom-user-attributes-to-Intercom)
 * Where would I place the code?
 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/#post-5433717)
 * See the ‘Can I add my own custom user attributes?’ section in the [FAQ](https://wordpress.org/plugins/intercom-for-wordpress/faq/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Secure Mode not Detected’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/secure-mode-not-detected/#post-5433717)
 * Status: resolved