Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Secure Idle User Logout Settings

  • Resolved mlaw93


    I purchased the Secure Idle User Logout Settings extension but cannot find any documentation on your site related to that particular extension ( )

    I’m not sure what I could possibly be doing wrong, but the extension does not seem to be working. Yes I have entered my license.

    Can you tell me by example how one might setup such a popup using this extension?

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  • Hello @mlaw93:

    My apologies to you. We sell 12 – 15 plugin extensions, and I’ll be darned…..there’s no documentation posted for the Secure Idle User plugin extension to Popup Maker. (?????!!!!!).

    I will contact the plugin developer and find out why it’s missing and correct that.

    Here’s a checklist to follow.

    1) Plugin extension is uploaded to your site and activated.

    2) From the Admin, go to ‘Popup Maker’ >> ‘Settings’ >> ‘Licenses (tab)’, license key is entered and saved.

    3) From Popup Maker account page (, check and make sure that the URL for your site is added to your site license.

    4) From the Popup Admin, scroll down below the content editor and locate ‘Secure Idle User Logout Settings’. Open the box if necessary

    5) Select checkbox labeled: ‘Enable Secure Idle User Logout’.

    6) Upon selecting checkbox, 2 additional settings will appear: ‘Force Logout After? (range slider in units of minutes); and ‘Warning Time’ (units in seconds).

    If you continue to have problems, please write us back.

    • This reply was modified 3 years, 1 month ago by Robert Gadon.
    Thread Starter mlaw93


    All tasks are checked off but it still doesn’t work.

    Hello @mlaw93:

    Please repost your support request to Makes it easier to pull in the plugin developer. Thanks.

    • This reply was modified 3 years, 1 month ago by Robert Gadon.
Viewing 3 replies - 1 through 3 (of 3 total)
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