• Resolved frozengrey

    (@frozengrey)


    Hello!

    So here’s the issue:

    Multiple file upload to the media library results into an “Unexpected response from the server.”
    Single file upload leads to a “Secure connection failure” (PR_CONNECT_RESET_ERROR in FireFox).

    And here’s some additional info:
    1. File size or type seems irrelevant.
    2. SSL certificate checked with Qualys (OK).
    3. No usage of VPN, Proxy servers.
    4. Clearing cache does not help.
    5. Error even with all plugins deactivated.
    6. The relevant POST messages are found in the server log, but remain without result.
    7. Installation of new plugins does work.
    8. Having made room by removing files from the Media Library worked as such, but did not solve the issue.
    9. .htaccess: php_value memory_limit 256M
    10. WP version 5.9.2

    So… I hope someone can help me out here.

    Regards, Leo

Viewing 5 replies - 1 through 5 (of 5 total)
  • Can you go to WP Admin > Tools > Site Health > Info and click the button to copy site info to clipboard and then paste that here?

    Thread Starter frozengrey

    (@frozengrey)

    
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    user_language: nl_NL
    timezone: Europe/Amsterdam
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    wordpress_size: 1,33 GB (1425106410 bytes)
    uploads_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/uploads
    uploads_size: 957,00 MB (1003484552 bytes)
    themes_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/themes
    themes_size: 11,16 MB (11699423 bytes)
    plugins_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/plugins
    plugins_size: 161,51 MB (169359294 bytes)
    database_size: 27,51 MB (28843197 bytes)
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    ### wp-active-theme ###
    
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    theme_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/themes/attitude-child
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    name: Attitude (attitude)
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    theme_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/themes/attitude
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    Child Theme Configurator: version: 2.5.9, author: Lilaea Media, Auto-updates uitgeschakeld
    Cookie Notice & Compliance for GDPR / CCPA: version: 2.2.3, author: Hu-manity.co, Auto-updates uitgeschakeld
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    Download Manager: version: 3.2.39, author: W3 Eden, Inc., Auto-updates uitgeschakeld
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    Events Manager: version: 5.12.1, author: Marcus Sykes, Auto-updates uitgeschakeld
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    Google Analytics for WordPress by MonsterInsights: version: 8.5.0, author: MonsterInsights, Auto-updates ingeschakeld
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    Members: version: 3.1.7, author: MemberPress, Auto-updates uitgeschakeld
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    Post Meta Inspector: version: 1.1.1, author: Daniel Bachhuber, Automattic, Auto-updates uitgeschakeld
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    TablePress Extension: Responsive Tables: version: 1.8, author: Tobias Bäthge, Auto-updates uitgeschakeld
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    Very Simple Meta Description: version: 6.4, author: Guido, Auto-updates uitgeschakeld
    Wise Chat: version: 2.9.7, author: Kainex, Auto-updates uitgeschakeld
    WP-Members: version: 3.4.1.2, author: Chad Butler, Auto-updates uitgeschakeld
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    	imagick::RESOURCETYPE_DISK: 1073741824
    	imagick::RESOURCETYPE_FILE: 393216
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    server_architecture: Linux 4.19.0-13-amd64 x86_64
    httpd_software: Apache
    php_version: 7.4.9 64bit
    php_sapi: apache2handler
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    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
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    wp-content: writable
    uploads: writable
    plugins: writable
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    Thread Starter frozengrey

    (@frozengrey)

    Disabling the antivirus gets it working. Not much of a solution, but maybe a hint to find the cause.

    Thread Starter frozengrey

    (@frozengrey)

    After the 5.9.3 update things seem to work normal again.

    Well that’s quite weird. Sorry I dropped off. I didn’t seem to get any emails about your replies!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Secure connection failure after Media upload’ is closed to new replies.