Support » Fixing WordPress » Secure connection failure after Media upload

  • Resolved frozengrey

    (@frozengrey)


    Hello!

    So here’s the issue:

    Multiple file upload to the media library results into an “Unexpected response from the server.”
    Single file upload leads to a “Secure connection failure” (PR_CONNECT_RESET_ERROR in FireFox).

    And here’s some additional info:
    1. File size or type seems irrelevant.
    2. SSL certificate checked with Qualys (OK).
    3. No usage of VPN, Proxy servers.
    4. Clearing cache does not help.
    5. Error even with all plugins deactivated.
    6. The relevant POST messages are found in the server log, but remain without result.
    7. Installation of new plugins does work.
    8. Having made room by removing files from the Media Library worked as such, but did not solve the issue.
    9. .htaccess: php_value memory_limit 256M
    10. WP version 5.9.2

    So… I hope someone can help me out here.

    Regards, Leo

Viewing 5 replies - 1 through 5 (of 5 total)
  • Can you go to WP Admin > Tools > Site Health > Info and click the button to copy site info to clipboard and then paste that here?

    Thread Starter frozengrey

    (@frozengrey)

    
    ### wp-core ###
    
    version: 5.9.2
    site_language: nl_NL
    user_language: nl_NL
    timezone: Europe/Amsterdam
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
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    environment_type: production
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    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/public/sites/www.symfonieorkesteindhoven.nl
    wordpress_size: 1,33 GB (1425106410 bytes)
    uploads_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/uploads
    uploads_size: 957,00 MB (1003484552 bytes)
    themes_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/themes
    themes_size: 11,16 MB (11699423 bytes)
    plugins_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/plugins
    plugins_size: 161,51 MB (169359294 bytes)
    database_size: 27,51 MB (28843197 bytes)
    total_size: 2,46 GB (2638492876 bytes)
    
    ### wp-active-theme ###
    
    name: Attitude Child (attitude-child)
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    author: Theme Horse
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    parent_theme: Attitude (attitude)
    theme_features: core-block-patterns, automatic-feed-links, title-tag, post-thumbnails, menus, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, custom-background, widgets-block-editor, custom-header, woocommerce, widgets
    theme_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/themes/attitude-child
    auto_update: Uitgeschakeld
    
    ### wp-parent-theme ###
    
    name: Attitude (attitude)
    version: 4.0.3
    author: Theme Horse
    author_website: https://www.themehorse.com
    theme_path: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/themes/attitude
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    Twenty Twenty-One: version: 1.5, author: the WordPress team, Auto-updates uitgeschakeld
    Twenty Twenty-Two: version: 1.1, author: the WordPress team, Auto-updates uitgeschakeld
    
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    Advanced Database Cleaner: version: 3.0.4, author: Younes JFR., Auto-updates uitgeschakeld
    All In One WP Security: version: 4.4.10, author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy, Auto-updates uitgeschakeld
    amr users: version: 4.59.4, author: anmari, Auto-updates uitgeschakeld
    Child Theme Configurator: version: 2.5.9, author: Lilaea Media, Auto-updates uitgeschakeld
    Cookie Notice & Compliance for GDPR / CCPA: version: 2.2.3, author: Hu-manity.co, Auto-updates uitgeschakeld
    Ditty (formerly Ditty News Ticker): version: 3.0.18, author: Metaphor Creations, Auto-updates uitgeschakeld
    Download Manager: version: 3.2.39, author: W3 Eden, Inc., Auto-updates uitgeschakeld
    Ecwid Ecommerce Shopping Cart: version: 6.10.20, author: Ecwid Ecommerce, Auto-updates ingeschakeld
    Email Subscribers & Newsletters: version: 5.3.9, author: Icegram, Auto-updates uitgeschakeld
    Enhanced Text Widget: version: 1.5.2, author: Clever Widgets, Auto-updates uitgeschakeld
    Events Manager: version: 5.12.1, author: Marcus Sykes, Auto-updates uitgeschakeld
    Events Manager - OpenStreetMaps: version: 4.2.1, author: Stonehenge Creations, Auto-updates uitgeschakeld
    Formidable Forms: version: 5.2.03, author: Strategy11, Auto-updates uitgeschakeld
    Google Analytics for WordPress by MonsterInsights: version: 8.5.0, author: MonsterInsights, Auto-updates ingeschakeld
    Image Hover Effects Ultimate (Photo Gallery, Effects, Lightbox, Comparison or Magnifier): version: 9.8.1, author: Biplob Adhikari, Auto-updates uitgeschakeld
    Members: version: 3.1.7, author: MemberPress, Auto-updates uitgeschakeld
    Postie: version: 1.9.59, author: Wayne Allen, Auto-updates uitgeschakeld
    Post Meta Inspector: version: 1.1.1, author: Daniel Bachhuber, Automattic, Auto-updates uitgeschakeld
    Post SMTP: version: 2.0.24, author: Yehuda Hassine, Auto-updates ingeschakeld
    Sassy Social Share: version: 3.3.40, author: Team Heateor, Auto-updates uitgeschakeld
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    TablePress: version: 1.14, author: Tobias Bäthge, Auto-updates uitgeschakeld
    TablePress Extension: DataTables ColumnFilterWidgets: version: 1.7, author: Tobias Bäthge, Auto-updates uitgeschakeld
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    TablePress Extension: Responsive Tables: version: 1.8, author: Tobias Bäthge, Auto-updates uitgeschakeld
    UpdraftPlus - Backup/Restore: version: 1.22.11, author: UpdraftPlus.Com, DavidAnderson, Auto-updates uitgeschakeld
    Very Simple Meta Description: version: 6.4, author: Guido, Auto-updates uitgeschakeld
    Wise Chat: version: 2.9.7, author: Kainex, Auto-updates uitgeschakeld
    WP-Members: version: 3.4.1.2, author: Chad Butler, Auto-updates uitgeschakeld
    WP Document Revisions: version: 3.4.0, author: Ben Balter, Auto-updates uitgeschakeld
    WP Post Popup: version: 3.7.0, author: Allure Web Solutions, Auto-updates uitgeschakeld
    WP ULike: version: 4.5.9, author: TechnoWich, Auto-updates uitgeschakeld
    
    ### wp-plugins-inactive (1) ###
    
    WP Maintenance Mode & Coming Soon: version: 2.4.4, author: Themeisle, Auto-updates uitgeschakeld
    
    ### wp-media ###
    
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    imagick_module_version: 1690
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    max_file_uploads: 20
    imagick_limits: 
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    	imagick::RESOURCETYPE_DISK: 1073741824
    	imagick::RESOURCETYPE_FILE: 393216
    	imagick::RESOURCETYPE_MAP: 512 MB
    	imagick::RESOURCETYPE_MEMORY: 256 MB
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    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: 2.2.5
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.27
    
    ### wp-server ###
    
    server_architecture: Linux 4.19.0-13-amd64 x86_64
    httpd_software: Apache
    php_version: 7.4.9 64bit
    php_sapi: apache2handler
    max_input_variables: 2000
    time_limit: 300
    memory_limit: 256M
    max_input_time: 1000
    upload_max_filesize: 64M
    php_post_max_size: 64M
    curl_version: 7.64.0 OpenSSL/1.1.1g
    suhosin: false
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    pretty_permalinks: true
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    ### wp-database ###
    
    extension: mysqli
    server_version: 10.2.40-MariaDB-log
    client_version: mysqlnd 7.4.9
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    max_connections: 1320
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content
    WP_PLUGIN_DIR: /home/public/sites/www.symfonieorkesteindhoven.nl/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
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    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
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    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    
    Thread Starter frozengrey

    (@frozengrey)

    Disabling the antivirus gets it working. Not much of a solution, but maybe a hint to find the cause.

    Thread Starter frozengrey

    (@frozengrey)

    After the 5.9.3 update things seem to work normal again.

    Well that’s quite weird. Sorry I dropped off. I didn’t seem to get any emails about your replies!

Viewing 5 replies - 1 through 5 (of 5 total)
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