Title: Secure chat function with WordPress?
Last modified: February 27, 2019

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# Secure chat function with WordPress?

 *  [scurmicurv](https://wordpress.org/support/users/scurmicurv/)
 * (@scurmicurv)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/secure-chat-function-with-wordpress/)
 * Hello, I hope I managed to put this in the correct forum!
 * My organisation has been using a pretty basic wordpress site for a long while
   and it’s worked fine. Now, we have become interested in implementing a chat function,
   to allow people getting in touch with us that way. Thing is, security is of paramount
   importance here. We are a volunteer organisation that assists people who are 
   often in need of anonymous advice and who also quite often end up coming to us
   in order to escape an untenable living situation. We have a long and well established
   routine doing this sort of work via, for example, telephone but the internet 
   is a fairly new arena for us and one that we approach very cautiously. We have
   seen that it would be beneficial for us to be available via chat, but we are 
   worried about people being tracked via their interactions with us in a tool like
   this. So therefore I wanted to ask the community here: First off, are there stable
   chat plugins you’d recommend in general? Secondly, given our security concerns,
   what are your thoughts about having this sort of tool?
 * Please understand that we’re not all that internet tech savvy, so please go easy
   on us if the above questions come off as silly!

Viewing 1 replies (of 1 total)

 *  [Birgit Pauli-Haack](https://wordpress.org/support/users/bph/)
 * (@bph)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/secure-chat-function-with-wordpress/#post-11261121)
 * I did some research for a client a year ago and found that you probably might
   be best to consider a 3rd party app (as a software-as-a-service app), that provides
   all the security for you and gives you an embed code you can add to your website,
   but the chat is delivered through an external systems.
    I did a google search
   and [here is a list of Chat Systems](https://www.getapp.com/customer-service-support-software/live-chat/org/non-profits/),
   that should get your started on your own research. It’s best to start with reading
   through some of the features, services offer and decide if you need each one 
   of them in your optimal implementation, so you can narrow it down and then you
   could connect with 3 or 5 apps manufacturer and test the systems with your requirements.

Viewing 1 replies (of 1 total)

The topic ‘Secure chat function with WordPress?’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Birgit Pauli-Haack](https://wordpress.org/support/users/bph/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/secure-chat-function-with-wordpress/#post-11261121)
 * Status: not resolved

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