Support » Plugin: Google Authenticator for WordPress » Secret Key Randomly Dropped?

  • Resolved Erik Crighton

    (@milton-01)


    Hey Julien,

    I had an issue come up with your plugin that I can’t seem to find and answers to online.
    So I have 2 users on my site that have 2 factor set up. I sat with them and generated the QR code. They had been using the app to login no issues until recently they could not login. I had a look at their profiles and it stated that the user had not generated a key yet. I know for sure they did and were using it for some time.

    Any idea why wordpress would forget the secret key?

    Your help is greatly appreciated.
    Thank you,

    Erik.

    https://wordpress.org/plugins/wp-google-authenticator/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Julien Liabeuf

    (@julien731)

    Hi Erik,

    Never heard this issue before. I don’t see any reason why WordPress would drop the secret key. Has this happened more than once?

    Erik Crighton

    (@milton-01)

    Hey Julien,

    I got to the bottom of the issue.
    Turns out my user had not set up the 2 factor in the first place.

    They were however still having issues signing in. This was due to the time zone on the android device not being set properly. Once I set it to match the site, 2 factor codes started working.

    Here is a support page from google on what I’m talking about. Right at the bottom.
    https://support.google.com/accounts/answer/185834?hl=en

    Thanks!

    Erik.

Viewing 2 replies - 1 through 2 (of 2 total)
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