Title: Searching Orders Last modified: January 28, 2024 --- # Searching Orders * Resolved [timpsa](https://wordpress.org/support/users/timpsa/) * (@timpsa) * [2 years, 3 months ago](https://wordpress.org/support/topic/searching-orders/) * With our current WooCommerce we are unable to use the Search function on the Orders page. It works on the Products page. Searching on the Orders page never finds any results despite the keyword. With our old configuration (old website), it worked just fine. “No orders found.” Any idea why this is happening? Everything else is working perfectly with our e-Commerce. Thank you! Viewing 3 replies - 1 through 3 (of 3 total) * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [2 years, 3 months ago](https://wordpress.org/support/topic/searching-orders/#post-17380333) * Hey there 👋 * Thanks for reaching out! * It looks like the search function on the **WooCommerce** → **Orders **page is not working as expected, where searching for an order results in a “No orders found.” message, correct? * This is not something I am able to replicate on my test site which uses the latest version of WooCommerce core, as searching for existing orders displays the results as expected on my end: * ![](https://i0.wp.com/snipboard.io/sIU3nz.jpg?ssl=1) * Please can you clarify the following: - Does this happen for all orders, or only specific order statuses (i.e. Pending, Complete)? - Does this occur when searching in a specific way (i.e. by order number, customer name) or do all search terms result in the error message? * Also, can you please share the following so that we can take a closer look at your sites current environment, and any errors possibly being produced: - **System Status Report:** you can find this via **WooCommerce** → **Status**. Select `Get system report` and then `Download for Support`. This will download a TXT file that has the contents of the SSR which you can then share with us here. - **Fatal Error Log:** Share a copy of any fatal error log found under **WooCommerce** → **Status** → **Logs**. * Cheers! * Thread Starter [timpsa](https://wordpress.org/support/users/timpsa/) * (@timpsa) * [2 years, 3 months ago](https://wordpress.org/support/topic/searching-orders/#post-17381615) * Hi Roxy, thanks for the response. Yes – it happens with any order status and happens with any keyword (order number, first name, last name). No error message but it doesn’t display results for anything. I have attached the report and the log here. * ```wp-block-code ` WordPress Environment WordPress address (URL): https://www.finngoods.com
Site address (URL): https://www.finngoods.com
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Options: ✔
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Newest: 2024-01-28 22:53:08 -0800 Complete: 2,429
Oldest: 2023-12-29 08:40:19 -0800
Newest: 2024-01-29 07:59:11 -0800 Failed: 748
Oldest: 2023-03-16 05:19:05 -0700
Newest: 2023-12-17 15:09:38 -0800 Pending: 3
Oldest: 2024-01-29 08:00:19 -0800
Newest: 2024-01-30 03:39:15 -0800 Status report information Generated at: 2024-01-29 08:00:01 -08:00
` ``` * 2024-01-28T01:28:36+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * 2024-01-27T15:14:48+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * 2024-01-27T18:27:07+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * 2024-01-26T20:47:02+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line * 3352024-01-25T00:28:35+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * 2024-01-25T23:09:16+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * 2024-01-24T02:50:12+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 3352024-01-24T19:18:26+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\ wc_print_notices() in /home/finngood/public_html/wp-content/plugins/elementor- pro/modules/woocommerce/widgets/products.php:335Stack trace:#0 /home/finngood/ public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\Products->render()#1 /home/finngood/ public_html/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()#2 /home/finngood/public_html/wp-content/ plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base-> render_content()#3 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(464): Elementor\Widget_Base->print_content()#4 /home/finngood/ public_html/wp-content/plugins/elementor/includes/base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/finngood/public_html/wp-content/ plugins/elementor/includes/base/element-base.php(464): in /home/finngood/public_html/ wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products.php on line 335 * 2024-01-24T23:56:12+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * 2024-01-23T01:35:35+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 3352024-01-23T02:39:12+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\ wc_print_notices() in /home/finngood/public_html/wp-content/plugins/elementor- pro/modules/woocommerce/widgets/products.php:335Stack trace:#0 /home/finngood/ public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\Products->render()#1 /home/finngood/ public_html/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()#2 /home/finngood/public_html/wp-content/ plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base-> render_content()#3 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(464): Elementor\Widget_Base->print_content()#4 /home/finngood/ public_html/wp-content/plugins/elementor/includes/base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/finngood/public_html/wp-content/ plugins/elementor/includes/base/element-base.php(464): in /home/finngood/public_html/ wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products.php on line 335 * 2024-01-22T02:46:24+00:00 CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/ public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products. php:335Stack trace:#0 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/controls-stack.php(2265): ElementorPro\Modules\Woocommerce\Widgets\ Products->render()#1 /home/finngood/public_html/wp-content/plugins/elementor/ includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()# 2 /home/finngood/public_html/wp-content/plugins/elementor/includes/base/widget- base.php(750): Elementor\Widget_Base->render_content()#3 /home/finngood/public_html/ wp-content/plugins/elementor/includes/base/element-base.php(464): Elementor\Widget_Base- >print_content()#4 /home/finngood/public_html/wp-content/plugins/elementor/includes/ base/element-base.php(1375): Elementor\Element_Base->print_element()#5 /home/ finngood/public_html/wp-content/plugins/elementor/includes/base/element-base. php(464): in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/ woocommerce/widgets/products.php on line 335 * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [2 years, 3 months ago](https://wordpress.org/support/topic/searching-orders/#post-17383122) * Hey [@timpsa](https://wordpress.org/support/users/timpsa/), * Thanks for sharing that! * ```wp-block-code WC Version: 8.3.1 ``` * The first thing that stands out in the SSR is that WooCommerce core is not yet updated to its latest version `[8.5.2]`. * As a first step, can you upgrade WooCommerce to its latest available version and see if this resolves the issue? * We always recommend ensuring that you have a good [backup](https://woocommerce.com/document/backup-wordpress-content/) of your [full site and database](https://wordpress.org/support/article/wordpress-backups/) before performing any updates, so that, should something go wrong, you are able to easily restore your site to a functioning state. * ```wp-block-code CRITICAL Uncaught Error: Call to undefined function ElementorPro\Modules\Woocommerce\Widgets\wc_print_notices() in /home/finngood/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products.php:335 ``` * If the issue is still present after updating WooCommerce, the error message you provided seems to indicate that there may be a conflict with the Elementor Pro plugin, specifically with the WooCommerce widgets module. This conflict could be causing the search function to malfunction on the Orders page * Can you temporarily deactivate the Elementor Pro plugin and check if the search function on the Orders page starts working again. This will help us determine if the issue is being caused by a conflict with Elementor Pro. * Cheers! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Searching Orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [order](https://wordpress.org/support/topic-tag/order/) * 3 replies * 2 participants * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/searching-orders/#post-17383122) * Status: resolved