Support » Plugin: WP Knowledgebase » Search only returning 1 result

  • In our membership site we use wp-knowledgebase. When I type in keywords into the search box, I immediately see a ton of results. But when I click “enter” and go to the search results page, only 1 single result shows up.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Maeve Lander

    (@enigmaweb)

    Please could you share a link to the affected page and an example query? Thanks

    Unfortunately I cannot because its a membership site and is not publicly available.

    Is there any way to get assistance on this without trying to figure out how to open up the page to you?

    Plugin Author Maeve Lander

    (@enigmaweb)

    It’s pretty hard to help without being able to see or replicate the issue. If you search the demo site for example: http://demo.enigmaweb.com.au/?s=tag&post_type=kbe_knowledgebase you can see it shows multiple results perfectly correctly. This tells me the issue is likely isolated to your particular use-case. So I need to see it, in order to have any idea how to troubleshoot it.

    One thing we could start with is standard troubleshooting steps to try to rule out plugin conflict or theme conflict. Please deactivate all other plugins and switch to the default theme for testing. Does the issue still occur?

    Plugin Author Maeve Lander

    (@enigmaweb)

    Ah wait a sec, one idea…. You said it’s a membership site… is it possible that the pages not showing in the query results are posts that are restricted via membership?

    I’ve rolled back updates – seems that the January update is not compatible with recent wordpress updates

Viewing 7 replies - 1 through 7 (of 7 total)
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