Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Search messages appear as spam

  • Resolved Fabrício

    (@fabricios)


    I like the plugin, as it has filtered many spam. The problem is that it also blocks and marks as spam when a visitor tries to do a search on the site using form.

    The message appears as spam, marked only once (so it is not actually a spammer), and I think the visitor is unable to do his search.

    Every day I mark “not spam” for several cases like this, but the plugin continues to filter them. How to solve? Thank you.

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  • Plugin Author Denis Shagy

    (@shagimuratov)

    Hello Fabricio,

    Thank you for reporting us.

    Could you please open support ticket here?
    https://cleantalk.org/my/support/open

    We need your personal data to resolve this issue. Also, please post there few examples of filtered IP/Emails.

    PS
    As temporary solution you can turn search form protection off here,
    WordPress Console -> Settings -> Anti-Spam by CleanTalk -> Advanced settings -> “Test default WordPress search form for spam”

Viewing 1 replies (of 1 total)
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