Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Search messages appear as spam

  • Resolved Fabrício


    I like the plugin, as it has filtered many spam. The problem is that it also blocks and marks as spam when a visitor tries to do a search on the site using form.

    The message appears as spam, marked only once (so it is not actually a spammer), and I think the visitor is unable to do his search.

    Every day I mark “not spam” for several cases like this, but the plugin continues to filter them. How to solve? Thank you.

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  • Plugin Author Denis Shagy


    Hello Fabricio,

    Thank you for reporting us.

    Could you please open support ticket here?

    We need your personal data to resolve this issue. Also, please post there few examples of filtered IP/Emails.

    As temporary solution you can turn search form protection off here,
    WordPress Console -> Settings -> Anti-Spam by CleanTalk -> Advanced settings -> “Test default WordPress search form for spam”

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