Support » Plugin: WPtouch » Search function not working

  • sapience


    I just installed your ‘free’ plugin version today. Of course I have many things to tweak and am considering upgrading to pro if all works out okay.

    Currently the major concern is the ‘search’ function is not working in my shop. I know what products I have listed, LOL. Despite that, whatever I try to search for using the mobile version on my phone, it says there are ‘no results’

    This plugin is not useful to me if my customers can’t perform a quick search to locate the products they are interested in.

    Hopefully this is a simple fix and NOT a ‘pro’ requirement.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor WPtouch


    Hi @sapience,

    Sorry to hear about the trouble you’re having with the plugin. It’s not the experience we want any of user of WPtouch to have.

    Only the MobileStore theme, which is a Pro-only theme, includes official support for WooCommerce. The best way to find out if WPtouch Pro is the right fit for your website/setup is to try it. You can try it risk-free to you as it comes with a 14-day refund guarantee.

    If you run into any issues, we’ll do our best to help you resolve them. If we can’t, we’ll process a refund in full for you. We just ask for the opportunity to assist. You can review our refund policy here –

    Thread Starter sapience


    REALLY??? I ASKED why the ‘SEARCH’ function isn’t working and you give me a sales pitch about woocommerce themes, etc?? Everything is working FINE EXCEPT search doesn’t work. A Clear Cut straightforward answer would be appreciated. You just put a bad taste in my mouth with your useless reply…

    Plugin Contributor WPtouch



    We responded and let you know why the search is not working when searching for products. Only the MobileStore theme supports eCommerce (WooCommerce specifically) and MobileStore is a Pro-only theme.

    Again, we welcome you to try WPtouch Pro, which includes official support for WooCommerce. If you run into any issues that we can’t resolve, we’ll happily process a refund in full for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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