Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Search console marks unknown jetpack extension with 5xx error

  • Resolved adimorahblog


    I recently moved my website to a standard WordPress hosting on Hostagor. After sometime, I visited my search console and found that some Jetpack extension are marked with 5xx error. Those pages are not even on my website. Below are some of them


    They’re like 494 Total, please how to I fix the issue

    The page I need help with: [log in to see the link]

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  • Plugin Contributor csonnek


    Happiness Rocketeer 🚀

    @adimorahblog Those aren’t pages on your site, but files in the Jetpack plugin.

    Could you please log in to your site via wp-admin and disable/delete the existing Jetpack plugin files?

    Once you have done so please install Jetpack again from Plugins -> Add New and connect to your account and see if the error persists. If so, disable Autoptimize temporarily and see if that resolves the issue. Over aggressive minification can cause issues in other plugins such as Jetpack, so it’s good to rule that out as well.

    Let us know if you still have this problem and we’ll be happy to take a closer look.

    Thread Starter adimorahblog


    Thanks for the quick reply, but the issue is still there. Here’s what I found out: jetpack is the cause. I disabled all my plugins leaving only Jetpack and the error was still there. But once I deactivate and delete the plugin (jetpack), everything works fine.

    Plugin Contributor Stef


    Hi @adimorahblog,

    Can you please try deactivating and deleting Jetpack entirely, and then trying to reinstall it?

    To remove Jetpack, you can FTP into your site and delete the folder wp-content/plugins/jetpack. (If you’re not sure how to do this, ask your hosting company for help.)

    After that’s done, you can reinstall Jetpack by following these instructions:

    If that won’t solve the problem, I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this thread? Hopefully you won’ need to do that 🤞

Viewing 3 replies - 1 through 3 (of 3 total)
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