Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Search box at Members Directory missing after update 2.1

  • Resolved ibiza69

    (@ibiza69)


    Hi, after updating to last version 2.1, the members directory search box dissapeared. WE have tryed tons of configurations, but:

    1. If we activate an ugly small search box at right hand side, from having 700 members, after activating the search box only appear 5 members, we can´t fix this.

    2. We would like to have the search box with the field we had in the past, ex: gender, city, etc… Now there is only a plain search box.

    3. If the is none other search box, only this plain search box, like if they where searching for a post at our wordpress website, how can members search for other members by their gender, city, etc… If doesn´t sow anywhere that they can search by all the options we had before? Do we have to write a text and explain them that they can seach for all those fields and, how do we explain them to seach for example for: age, gender, city, country, etc… in the same seach plain box?

    4. How do we repair all 700 missing candidates, after activating the plain seach box?

    Is this an update or a downgrade, as looks is if we went back to the past, to an old search plain box, instead of having the great seach fields box we had before, that was more intuitive and easy to seach for what users wanted to search for?

    We have cleaned server cache and everything. The members are only missing when we activate the plain simple search box.

    Please, we need help, we are on a hurry, as we have job websites with many, many candidates and with confussing update, all was messed and companies can´t search for candidates.

    Image showing search box and only 5 candidates from 700, we haven´t make a seach any time, just after activating the search box, all dissapeared. http://prntscr.com/pw1ko2

    We have found how to display all filters, but we wanted to have them display by default: http://prntscr.com/pw1lhj (and if you see number of members in on top of the line of one of the search boxes)

    This is how we have configured the search options AND I don´t know what Admin Filtering is for, but when we try to add another filter, it doesn´t do anything, it´s like dead: http://prntscr.com/pw1mmb

    We are sorry, but all this is a bit crazy, everything was nice before and efficient, but sometimes when you loop the loop, things doesn´t like and work as nice as before… 🙁

    Thank you

    • This topic was modified 2 months ago by ibiza69.
    • This topic was modified 2 months ago by ibiza69.
Viewing 13 replies - 1 through 13 (of 13 total)
  • ibiza69

    (@ibiza69)

    We have found too that after updating, our user ADMIN, isn´t working anymore at system, I mean we can´t search for users or nothing. We have to activate a second user called ADMINISTRATOR, if we want to proceed as Admin. WE had being using this user ADMIN for years and now, it doesn´t work anymore, we have to update all forms and everything to ADMINISTRATOR.

    Why?

    And, after doing some of it, the search box still not working / not showing all members, only 5 of them.

    But, if we deactivate the user ADMINISTRATOR at search, we can see all 700 members using our old ADMIN user, but search box doesn´t show at all, is missing, then if we activate back the ADMINISTRATOR user, then search box appears, but in the directory only shows 5 members.

    This is crazy really!

    We have 5 job websites, thi one in the one that has less members, all others have thousands and we are on 1st place in google searches with lots of daily visits, we can´t have this type of problems, with this silly changes…. really….

    ibiza69

    (@ibiza69)

    Oh, I forgot, we cannot share an access to our websites admin, because we have an RGPD extrictly law in Spain and propietors doesn’t want, so please try to explain how to fix this situation, as is your update, We had everything working smooth until today. Thank you.

    Plugin Author nsinelnikov

    (@nsinelnikov)

    Hi @ibiza69

    There is main post with all documentation about upgrade 2.0.x to 2.1.x version
    https://wordpress.org/support/topic/version-2-1-4/

    Please make sure that you fully complete the upgrade and make all steps after the plugin upgrade.

    If you have live site, it will be better to restore a full backup which you might create before 2.1.0 upgrade at you live and make the clone copy to test the upgrade before making the same at production.

    If you have made all steps and member directories still don’t work please provide screenshots how it worked before the upgrade and how it looks after upgrade.

    Let me know,
    Best Regards!

    mpbaweb

    (@mpbaweb)

    Another untested release.

    ibiza69

    (@ibiza69)

    Hi @nsinelnikov, thanks for writing. About update, we have gone thru lots of updates in the past and for sure we have readed instructions before updating the plugin,… We went thru steps, but is not working. This is how it looked before: http://prntscr.com/pw83xl and in all other screenshots I shared with you is how it looks now: https://prnt.sc/pw1lhjhttps://prnt.sc/pw1ko2

    So please, share with us how can we have things working back as they should, as seems this update wasn´t tested and that we are the ones that have to test it,…

    Thank you

    • This reply was modified 2 months ago by ibiza69.
    ibiza69

    (@ibiza69)

    Hi again, any update, as we need to resolve the problem with this urgently. Thank you

    Plugin Author nsinelnikov

    (@nsinelnikov)

    Hi @ibiza69

    The fast solution for you – restore the site from your backup, which you created before the upgrade to 2.1.

    Sorry, but Ultimate Member 2.1-rc.1 version was released a few weeks ago and was in public testing. All release documents were prepared before the release also.

    From your screenshots there were properly upgrade…text search filter “Ciudad” currently is general search line, all other filters work as previously. There are visual changes, but functionally directories should work as before.

    There can be some customizing or custom code snippets at your site which cause unexpected work.

    Please let me know if functionally directories search or filters work not properly,
    Thanks!

    ibiza69

    (@ibiza69)

    Hi @nsinelnikov, so we restored backups, as we though you’ll give a solution for your update, as we have all are plugins daily updated, we do not want any plugin obsolete…

    Now, we try to go again,… More than a day to maintain a conversation about your update and possible bugs reffering to it, as the normal things it´s to make an update and not to have your clients have this type of problems, if you like to care them.

    General “Search Line”, what do you mean with this? Our clients search for “city” in the filter seach as it’s a necessity. You mean, that they cannot seach for “City” of the job seekers candidates with this new version? You mean that we have to explain them what they can search for it one place and what they can seach for in other place (filters). Could you please explain well, as we where silly, so we can underestand the way you programmed this new great feature, that divides the seach option in 2 options? And that it´s not a “wordpress seach box” for seaching for job offers or for blog posts/pages and that they can seach for “city” in same seach box as in wordpress (as it looks exactly the same) and how can they use you great new feature duplicating the search boxes at wordpress?

    That’s one thing.

    The other thing. Our sites have being using you plugin for years as I explained before.

    The only problem we faced was with the 2.0 update, that Calum helped us, and created a Child theme and the update then was fluid. The only problem he faced was because the system didn´t recognize the Gender (in translation as Género, in Spanish). That was all.

    Now you talk about snippets and no, we do not have any personalized snippets, so this is not the problem, so please look into other solution.

    The resume is that new filters or seach box do not work, when we make the update the only thing that should work well at your plugin is the search members option and doesn´t work anymore and all members dissapear from system.

    Can you please, give a solution, as we have being waiting for a fluid conversation and a solution for all day since yesterday, and today is lost, as for the hour is now. And, for a problem that you created to us, you should at least care about it and be on it, as we have a lot of websites, “job websites”, with thousands of members using your plugin, and the minimum thing you could do is help to find a solution, because your update breaked everything.

    Please, dedicate a bit more time to explain and to help us to find a solution of why this update breaks all our sites members system, making them dissapear AND making to not work any search filter and even, how could they search anything if there none members, only 5 left…

    I think you are professional plugin programmers and that you’ll take care of this, you just can’t leave 6 job companies left back after this update and throw balls out, when we trusted your plugin for all this seriuos work, that are job seekers and job offers platforms made with your plugin.

    Thank you.

    • This reply was modified 2 months ago by ibiza69.
    Plugin Author nsinelnikov

    (@nsinelnikov)

    Hi @ibiza69

    You could make the member directory filters visible by this option
    2019-11-14_1731

    Thanks!

    Plugin Author nsinelnikov

    (@nsinelnikov)

    Hi @ibiza69

    Sorry, we are working to improve the plugin functionality. Until 2.1.x there were some filters fields, which didn’t work properly. Since 2.1.x version Ultimate Member supports another logic for member directories:

    Search Bar of “General Search” feature – Ultimate Member uses for the searching all Ultimate Member custom metadata, created via Ultimate Member -> Forms -> Fields screen and WP native fields like username, email, display_name, first_name, last_name, user_nicename. So you could use this field for searching by “City” also.

    Filters feature – there are 4 filters types Dropdown, Slider range, Date range, Time range. Which are allowed only for field types below:
    Predefined fields:
    Country – Dropdown
    Gender – Dropdown
    Languages – Dropdown
    Roles – Dropdown
    Age(Birth Date field) – Slider range
    Last Login – Date range
    User Registered – Date range
    Ultimate Member Core custom fields
    Timepickers – Time range
    Datepickers – Date range
    Rating fields – Slider range
    Checkboxes – Dropdown
    Radio buttons – Dropdown
    Selects/Multiselects – Dropdown

    More information about new member directories settings you could get here:
    https://docs.ultimatemember.com/article/1513-member-directories-2-1-0

    Let me know if you have other questions,
    Thanks!

    ibiza69

    (@ibiza69)

    Hi again, and thanks for answering. BUT I Think I foward you an screenshot with our configuration and that option was active (please recheck images that I shared with you before), and the directory seach doesn´t work, as only shows 5 members, as I explained you.

    Could you please share how can we have back all our members in the list?
    And to not have all them dissapeared competly from the system when activating 2.1 version?

    Thank you, hopefully we can have this solved this week, it´s being 2 complete days for trying to get a solution and seems many clients are facing the same problem with this new feature.

    Thank you, expecting an answer soon…

    ibiza69

    (@ibiza69)

    Hi, support contacted me thru email and helped us to solve everything.

    The problem seemed to be an old code placed at our child theme from an old version of UM, that had to be taken off after this last version update.

    Thanks a lot to UM support, they did a great job and where on top of the problem, untill it was completly solved.

    Hello,

    On the same subject, this latest version, it is not possible to display the first name or the last name of the search process while it is possible to display under the slogan. Meta “first_name” and “last_name” are not in the list of metadata to enable for search filtering.

    • This reply was modified 1 month, 2 weeks ago by chatbanana.
Viewing 13 replies - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.