Support » Plugin: Help Scout » Search and way to hide closed tickets features?

  • Hey guys,

    Great little plugin here. Is there a way to hide closed tickets from appearing? Also, any plans to add search capabilities in the future? When you have a lot of tickets, it get’s hard for customers to sift through and find the right ones.

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  • Plugin Author Dan Cameron

    (@dancameron)

    Hello Mike,

    Are you asking for this functionality within Help Scout Desk, or this default Help Scout plugin? If the former please email me via support, if the later I would have to say the answer is no because this HS plugin only handles submissions.

    Kind regards,

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