Title: Scrolling disabled
Last modified: January 10, 2022

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# Scrolling disabled

 *  Resolved [ryana91](https://wordpress.org/support/users/ryana91/)
 * (@ryana91)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scrolling-disabled/)
 * Hi,
 * I’ve noticed that when viewing galleries on our website and then clicking an 
   image to bring up the lightbox, then when closing it the page cannot be scrolled
   and you have to refresh the page to be able to scroll once more. It appears to
   be happening on all the galleries on our site.
 * [https://bluemanta.com/gallery/](https://bluemanta.com/gallery/)
    Gallery Example:
   [https://bluemanta.com/pump-units/](https://bluemanta.com/pump-units/)
 * I’ve tried disabling all plugins apart from this plugin, clearing browser cache,
   different browsers and computers,do you know why this is happening?
 * Any help is greatly appreciated.
 * Thanks,
 * Ryan

Viewing 1 replies (of 1 total)

 *  [Gabriel – Imagely](https://wordpress.org/support/users/gabrielimagely/)
 * (@gabrielimagely)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scrolling-disabled/#post-15236479)
 * Hi Ryan 👋
 * This kind of problem is usually caused by either a conflict with another plugin.
   The best way to determine this is to:
 * 1. Disable all plugins except for NexGEN Gallery.
    2. Temporarily switch your
   theme to a WordPress default one like Twenty-Twenty. 3. Repeat the action that
   is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each until you find the one causing conflict.
 * Before you start
 * First, please make sure you have a good backup in place of your full site and
   database. Most hosting companies have this included in the subscription, but 
   you could also consider using a service like Jetpack. If something goes wrong,
   it’s nice to know that you can restore your site.
 * Second, I would suggest installing a plugin called Health Check & Troubleshooting.
   This is a plugin developed by the WordPress community and it allows you to disable
   plugins without affecting your current site visitors.
 * Let us know how it goes!

Viewing 1 replies (of 1 total)

The topic ‘Scrolling disabled’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Gabriel – Imagely](https://wordpress.org/support/users/gabrielimagely/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/scrolling-disabled/#post-15236479)
 * Status: resolved