Support » Plugin: Agora Video for WordPress » Screensharing quality is very low and can only view small box

  • Resolved rmmoul

    (@rmmoul)


    I’ve set up a broadcast channel to test with and when I start the broadcast and someone joins they can see my web cam feed which looks good and works as expected, but then if I choose to share my screen then the user watching the stream sees a mostly black screen with a little cropped box that shows my shared screen. There are no tool bars or buttons to make the screenshare take up more room.

    Further if the load the page where my broadcast channel is streaming while I already have the screen share started then they see the screen share take up the full size of the video player but the resolution is so bad that nothing can really be made out in the video.

    I’ve uploaded some images to imgur for reference of what the test user is seeing:

    https://imgur.com/a/LgpgNLz

    In the first image you can see how the video went black except for a tiny screen share window that’s cut off and no stream controls show at all to allow the user to enlarge the section or anything. In the second image you can see how bad the screen share quality is.

    This was being tested on a fiber internet connection with the latest Chrome browsers on the latest version of Mac OSX, and the connection to the website is using an SSL certificate.

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