Hi @smoysauce,
Sorry to hear the dashboard is not working. There are two propbable causes:
1: The REST API gives an error. You could try and resave the permalinks. That fixes the issue most of the time.
2. There is a conflict with another plugin. To find out which plugin conflicts with Burst, you can install the WordPress Troubleshooting plugin. With this plugin, you can disable plugins only for yourself and see if disabling other plugins fixes the issue. This will not affect your website’s visitors.
If the above solutions don’t help, I recommend enabling debugging and sharing the logs with us. So we can investigate further.
If you have any further questions don’t hesitate to let me know.
Kind regards,
Hessel
Unfortunately, no luck. I just switched to another plugin, thanks though!
Sorry to hear, but best of luck with the other plugin. If you’d like to switch back to Burst in the future. Please let us know and maybe we can make an import script from the current plugin you are using.
Kind regards,
Hessel
I seem to have the same issue as above. I have multiple sites with Burst installed en never had a problem. On this site though is just gives me three empty shimmering boxes… The only other plugins are Elementor (pro) and Elementor addon elements which doesnt have a conflict on my other sites..
BTW, I did delete and re-install the burst plugin, but same problem occurs..
Check your PHP version. Even though ours was correct and uptodate with the host, there was a plugin we used to use that wrote the .htaccess file and kept it at an old version.
Hi @tobleronald,
Could you check if there is an error in the console on the Burst Dashboard page?
Kind regards,
Hessel
Thank you for taking your time:
As I said, the dashboard shows only the header with the burst logo and then 3 empty containers (column?) only showing white with a shimering background.
@smoysauce PHP version is 8.0.28. It is the same as all other sites where I have no issues with Burst…
@tobleronald if you go to the dashboard screen, then right click, select ‘inspect element’, console, you should see some errors in the developer console. If you post these here we can tell you more.
This is what I see: (thanks for your help BTW)
[Error] Failed to load resource: the server responded with a status of 403 () (index.php, line 0)
[Error] Unhandled Promise Rejection: Error: Request failed with status code 403
(anonymous function) (index.js:1:10742)
Hi @tobleronald,
It seems that the issue might be related to a 403 server error, mod_security configuration, or a REST API blockage. These are technical terms, but they all refer to certain restrictions or settings on your website’s server that may be causing the problem.
As you may not be familiar with some of these technical aspects, I’ll briefly explain the REST API blockage and what you can check before contacting your hosting provider:
REST API Blockage: The REST API can be blocked or restricted, causing issues with our plugin. To check if this is the case:
- Try accessing your website’s REST API endpoint by visiting the following URL in your browser: https://your-domain.com/wp-json/. Replace “your-domain.com” with your actual domain name. If you can see a JSON response with some data, it means the REST API is working. If you see an error message, the REST API might be blocked.
For further assistance with the 403 server error or mod_security, it’s best to contact your hosting provider. They will be able to look into your server’s configuration and determine the cause of the issue. Please provide them with the following error messages you encountered:
[Error] Failed to load resource: the server responded with a status of 403 () (index.php, line 0) [Error] Unhandled Promise Rejection: Error: Request failed with status code 403
Your hosting provider’s support team should be able to diagnose the problem and help you resolve it. If you have any further questions or need additional assistance after contacting your hosting provider, please don’t hesitate to reach out to us again.
Kind regards,
Hessel
Great that you put so much effort in this… this is what I found out:
First: I did contact my hosting provider and they confirmed that I have several web sites that all run Burst without any issues and that this particular site has indeed issues. All sites are running the same PHP version and the same theme (Elementor One). They don’t block anything on their servers that might explain this issue.
I followed your instructions and noticed that it returned a 404 (not 403!) error at http://www.domain.com/wp-json/
However, when I type domain.com/wp-json (without www) it returned the normal front page. Does this give you a hint where the issue might be ?
Thanks !
Ronald
Hi @tobleronald,
Sorry for not getting back to you earlier. It’s easier for us if you open a new thread if you have another issue.
/wp-json should not return the homepage, but it should show JSON data related to your website. As a best practice, using www. or just the domain should result in the same page being shown. This is something you hosting provider could help with.
I would suggest resaving permalinks and if that does not help we can take a look at your website if you could share the URL. If you don’t want to share your URL on the forums, you can send us an email at support[at]burst-statistics.com.
Kind regards,
Hessel
Hi @hesseldejong
I will send you an email… thanks !
