Title: Screen goes blank during payment processing Last modified: December 7, 2021 --- # Screen goes blank during payment processing * Resolved [trapbarn](https://wordpress.org/support/users/trapbarn/) * (@trapbarn) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/) * Love the plugin but notice that when Paypal is is processing a bank card payment, the screen goes completely white. * This presumably happens when the cistoers bank is approving the payment. This is most unsettling as there is no spinning wheel or any indiaction that the process is progressing. The process can take 10 to 14 seconds before the order confirmation page appears with details of the order number. * Is there any way that something can appear on the screen to say that something like “Please wait” or “Contacting your bank” or “Applying for Payment Approval”? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscreen-goes-blank-during-payment-processing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/) * (@webtoffee) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15145812) * Hi [@trapbarn](https://wordpress.org/support/users/trapbarn/), * Can you please share the screen video record of the complete payment process including the blank page so that we can follow the same steps and try replicating it? Also, please switch the plugin to sandbox mode so that we can test the issue on your site. * Thread Starter [trapbarn](https://wordpress.org/support/users/trapbarn/) * (@trapbarn) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15151504) * Hi, Thanks for responding. I have created the sand box mode now and it seems to be behaving better. * Most grateful if you can check it out to see if it is performing as you would expect. * [https://staging.trapbarn.com/basket/](https://staging.trapbarn.com/basket/) * Do you need a sand box buyer details? * Thread Starter [trapbarn](https://wordpress.org/support/users/trapbarn/) * (@trapbarn) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15153638) * I am getting another error now: * It says **UNPROCESSABLE_ENTITY – The specified country requires a postal code** * I have tried all the various options for selling to location but error persists. Hopefully it should be easy as I am UK based and sell only into the UK. Here is log * ``` 2021-12-09T21:41:58+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Create Order API ) -------------------> { "{\"name\":\"AUTHENTICATION_FAILURE\",\"message\":\"Authentication_failed_due_to_invalid_authentication_credentials_or_a_missing_Authorization_header_\",\"links\":": { "{\"href\":\"https:\/\/developer.paypal.com\/docs\/api\/overview\/#error\",\"rel\":\"information_link\"}": "" } } 2021-12-09T21:43:32+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) -------------------> stdClass Object ( [METHOD] => SetExpressCheckout [RETURNURL] => https://staging.trapbarn.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&express=false&p=https://staging.trapbarn.com/checkout/ [CANCELURL] => https://staging.trapbarn.com/basket/?cancel_order=true&order=wc_order_Jokwg2iLNaxt1&order_id=10870&redirect=https%3A%2F%2Fstaging.trapbarn.com%2Fcheckout%2F&_wpnonce=4e9619443a&cancel_express_checkout=cancel [ADDROVERRIDE] => [BRANDNAME] => Fenn traps - direct from Trap Barn [HDRIMG] => https://staging.trapbarn.com/pp-banner/ [LOGOIMG] => https://staging.trapbarn.com/checkout2/ [SOLUTIONTYPE] => Sole [LOCALECODE] => en_GB [LANDINGPAGE] => Billing [L_PAYMENTREQUEST_0_NAME0] => Test [L_PAYMENTREQUEST_0_DESC0] => [L_PAYMENTREQUEST_0_AMT0] => 0.01 [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_ITEMURL0] => https://staging.trapbarn.com/product/test/ [PAYMENTREQUEST_0_AMT] => 0.02 [PAYMENTREQUEST_0_CURRENCYCODE] => GBP [PAYMENTREQUEST_0_ITEMAMT] => 0.01 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.01 [PAYMENTREQUEST_0_TAXAMT] => 0 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [MAXAMT] => 1.02 [PAYMENTREQUEST_0_SHIPTONAME] => Jim Grant [PAYMENTREQUEST_0_SHIPTOSTREET] => 209 East Dulwich Grove [PAYMENTREQUEST_0_SHIPTOSTREET2] => London [PAYMENTREQUEST_0_SHIPTOCITY] => London [PAYMENTREQUEST_0_SHIPTOSTATE] => [PAYMENTREQUEST_0_SHIPTOZIP] => SE22 8SY [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => GB [PAYMENTREQUEST_0_SHIPTOPHONENUM] => 07747028955 [PAYMENTREQUEST_0_NOTETEXT] => [PAYMENTREQUEST_0_EMAIL] => ben@trapbarn.com [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 10870 ) ``` * Thread Starter [trapbarn](https://wordpress.org/support/users/trapbarn/) * (@trapbarn) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15155100) * OK, i have recorded a screen video as requested. * [video src="https://staging.trapbarn.com/wp-content/uploads/2021/12/Failure.. mp4" /] * Thread Starter [trapbarn](https://wordpress.org/support/users/trapbarn/) * (@trapbarn) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15155526) * Did a lot more testing and it looks like the problem is related to the so-called“ smart buttons”. When I turn them off, the process works correctly. * Hope this helps. * Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/) * (@webtoffee) * [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15164837) * Hi [@trapbarn](https://wordpress.org/support/users/trapbarn/), * Can you please share the system report via [support](https://www.webtoffee.com/contact/)? Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Screen goes blank during payment processing’ is closed to new replies. * ![](https://ps.w.org/express-checkout-paypal-payment-gateway-for-woocommerce/ assets/icon-256x256.gif?rev=3385064) * [Payment Gateway of PayPal for WooCommerce](https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/reviews/) ## Tags * [paypal express](https://wordpress.org/support/topic-tag/paypal-express/) * 6 replies * 2 participants * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/) * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/screen-goes-blank-during-payment-processing/#post-15164837) * Status: resolved