Title: Score Unknown
Last modified: October 12, 2022

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# Score Unknown

 *  Resolved [jamesbrucemcmath](https://wordpress.org/support/users/jamesbrucemcmath/)
 * (@jamesbrucemcmath)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/score-unknown/)
 * Why are some user’s scores unknown when others who subscribed at the same time
   are given a score?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscore-unknown%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [3 years, 9 months ago](https://wordpress.org/support/topic/score-unknown/#post-16093601)
 * Hey there [@jamesbrucemcmath](https://wordpress.org/support/users/jamesbrucemcmath/)!
 * The method for calculating the score you’re looking at is found here: 
    Link 
   to image: [https://d.pr/i/yeN9UC](https://d.pr/i/yeN9UC)
 * That method depends on how many emails they’ve been sent, and then how many they’ve
   opened and interacted with.
 * Hopefully that helps! Have a great one!
 *  Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/)
 * (@geraltrivia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/score-unknown/#post-16152085)
 * Hello again [@jamesbrucemcmath](https://wordpress.org/support/users/jamesbrucemcmath/)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 * Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Score Unknown’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/score-unknown/#post-16152085)
 * Status: resolved