Score Not calculating

  • Resolved reececvo

    (@reececvo)


    2 years, 12 months ago

    For the past few days it shows “Calculating score…” for a while then after a minute or two it says:

    “Whoops, something went wrong
    Couldn’t get the site score Retry
    Timed out while waiting for metrics”

    Retry doesn’t work, tried other browsers with same results.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mark (a11n)

    (@thingalon)

    2 years, 12 months ago

    Hi @reececvo,

    Thanks for trying Jetpack Boost! 🙂

    This error message usually occurs when our metrics servers aren’t able to communicate with your site to send a speed score to you.

    If you use a Web Application Firewall service such as CloudFlare, or a WordPress plugin to restrict access to your site – can you please configure a rule to allow access to your site from 35.188.32.9? Our speed scores are always returned from that address.

    If you are not using a service or plugin to protect your site from unwanted traffic, would you please ask your webhost to check if the traffic from 35.188.32.9 is being blocked?

    Thread Starter reececvo

    (@reececvo)

    2 years, 12 months ago

    Yes it’s working now after adding that IP to cloudflare firewall IP access rules.

    Thanks for your help, Could this possibly be added to the FAQ as I’m sure a lot of other people use cloudflare too and might end up facing the same issue.

    Plugin Support Dan (a11n)

    (@drawmyface)

    2 years, 11 months ago

    Thanks. I’ve added this to our new support page, which will soon be linked from the main plugin page:
    https://jetpack.com/support/performance/jetpack-boost/#troubleshooting

    Let us know if you have any more trouble.

    iamsaurabh21

    (@iamsaurabh21)

    2 years, 11 months ago

    i am facing the same issue today and as i am not using any firewall still can you pls tell me how can i add this ip

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    2 years, 10 months ago

    Hey @iamsaurabh21,

    Could you please start your own thread, please? When doing it, could you also post your site URL here, so I can have a look?
     
    Thanks a lot!

Viewing 5 replies - 1 through 5 (of 5 total)
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