Hi @iceninexp,
Thank you for contacting us.
Can you please let me know whether you see this screen?
https://prnt.sc/r4f5i0
If so, please try to set the scheduling from there.
Let me know in case of any questions.
Hey Support!
Thanks for the response!
I do see that screen. But again there is no option to set any specific time.
If I wanted to have a backup performed every day at 3pm or whatever time, how does that get set?
Or if I set it to “Day” will it run every day at the time it was saved?
Thanks again!
Hi!
Unfortunately, I cannot answer your questions in this forum as it is related to the Pro version of the plugin.
In such a case, you should contact us on the webpage where you have made the purchase or send an email.
Thank you in advance for your understanding.
Regards
BackupGuard Team
Hey!
No this is not for the Pro version of the plugin. I’m trying out the free version.
In the free version I have a “Schedule” page.
I’m trying to understand what happens when I select “Day” “Hour” “Week” or “Month”. That’s not in the FAQ and not in the Documentation.
Does “Day” foe example only run once a day at the time the schedule was saved?
Right now I have “Hour” selected and between yesterday and today it has only made 5 backups that take seconds to accomplish. Why are there only 5 if it’s an hourly schedule? There should be about 20 backups.
In the User Manual it says “Specify the options, e.g. frequency, time, entries to backup…”. In the free option there is no option to set the time. And if it is the frequency, why are there not more than 5 backups with “Hour” selected?
Many Thanks!
Many Thanks!
Hi @iceninexp,
You are correct if the scheduling is set with a “Day” the site will be backed up only once a day! This works accordingly with the “Day” “Hour” “Week”.
As for the hourly backups, those are connected with cron jobs in WordPress.
If there is no action on the website between those hours the scheduled backup will not be implemented unless a user enters the website. This is the reason that you see only 5 backups. May I ask you to try to enter website more often and let me know what happened?
As for the last question, in case you wish the backup to be implemented on a specific time, you will need to have the Pro version of the plugin.
As I can’t give more details about it in this forum (as this is for free users) and you have more questions, please try contacting us via live chat by pressing on the chat icon on https://backup-guard.com/ website or via email by sending a message to support@backup-guard.com.
Hey @backupguardsupportteam !
Thanks so much for the thorough answer. I didn’t see anywhere in the user manual or FAQ any information about the backup only happening when something changed. So that’s what confused me.
I had set it to Hourly and more edits were done and there are more backups available now, so that appears to be working as intended.
I’ll test for a few weeks longer and then probably update to the Pro version.
Does the Pro version offer the ability to force a daily backup even if no changes have been made? I’m just thinking of a client asking for a restore of a specific date (even though the closest backup before that date would be the same).
Thanks again!
Hi @iceninexp,
You are most welcome!
I will check the FAQ articles and will add the corresponding article there.
Thank you for noticing and letting us know.
I will be waiting for the test results. Please, write in a new forum once you have new, for now, I will mark this one as resolved.
As for the Pro version, I am terribly sorry, that I keep asking you to contact us outside of this forum. There are rules that we need to follow.
Please try contacting us via live chat (https://backup-guard.com/) or email (support@backup-guard.com).
