Hello,
Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.
- Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General Settings tab)
- Check the last settings “Complete deactivation” and save changes.
- Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
- Then activate it.
- Proceed to the plugin’s settings. (See item 1.)
Did it help?
Thread Starter
loapt
(@loapt)
Now it says “Internal server error.
Stage: heuristic_analysis”
Please, delete all unused, outdated and abandoned plugins and themes from your website. Doing so will reduce the total amount of files for the scanner to check.
Disable the options “Scan links“, “Heuristic analysis” and “Scan HTML code“, then launch the Malware Scanner again:
• WordPress Admin Page → Settings → Security by CleanTalk → General Settings → section “Malware Scanner” → disable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” → Save Changes.
After the initial scan, please enable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” back. Now future scans will be faster and more stable.
Did it help?
Thread Starter
loapt
(@loapt)
the error showed up again
“Scheduled: scanner__launch: WRONG_SITE_RESPONSE ACTION: scanner__controller RESPONSE: “<html> <head> <META NAME=”robots” CONTENT=”noindex,nofollow”>”
Hello @loapt,
We need more details about the issue. Please contact us privately via our Support System: https://cleantalk.org/my/support/open.
Kind regards.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
