• Resolved epicquest


    I started the scan. According to the plug in its been running more than a day and it says it hasn’t finished. i deactivated then reactivated still running. uninstalled and reinstalled still running. It doesn’t show progress. i left the sie after 12 hrs came back and it was still running just not showing progress. How do i stop it so i can try again?

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  • Plugin Author Eli


    You don’t need to stop it because it is not running. Sorry if the ambiguous wording was unclear but “has not finish” does not mean “is still running”. Any scan that you start will stop as soon as you leave that active scan results page. So, if you do not have a tab open with an active scan running and a progress bar moving then there is no scan running. You just need to start the Complete Scan again and leave that tab open until it finishes.

    when i want to scan the main domain it (by a hosting plan) scans all 5 domains. This resulted in an over 3 day scan, leaving a computer on for 3 days with no break is a bad idea, and at the end it said 99% done, as i was watching it turned to 75% then 50% right before my eyes. With tons of supposedly malicious files i hit the fix, of course after waiting 3 days NOTHING happened. Not a single file fixed or quarantined even though the pop up says it all worked nothing in the quarantined section. I think it could use some serious options for those who host a lot of sites.

    Plugin Author Eli


    So, first let me say that it sounds like there is more going on to cause your scans to run very slow. It shouldn’t take more than 30 minutes to scan a single site, so 6 sites should still be dome in about 3 hours. Also, if it is going into the re-scanning phase after 99% then it is likely an indication of Read/Write Errors. At 50%, it is possible that the whole scan is being blocked by something else on the site and completely restarting after the first run through.

    The first thing to try would be to open the Error Console in your browser while running the scan and looking for JavaScript errors. Taking a screenshot for me (after the scan has been running for at least a few minutes) might help me spot if there is something else wrong that I haven’t thought of.

    If you want to focus on fixing this issue with the long scan time I might be easier to run the Complete Scan on just the wp-content or plugins, that way you don’t have to worry about it scanning all those other sites.

    You can also send me any details that your don’t want to publish on this public forum directly to my email address:
    eli AT gotmls DOT net

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