Hello, @magicphotoevents.
Perhaps your website can not connect to the CleanTalk Cloud.
Could you ping the CleanTalk Servers from your hosting account? The Security Service ones:
https://cleantalk.org/help/cleantalk-servers-ip-addresses
Hello @serge00 ,
Thanks for your quick reply
You are right, my web server cannot ping CleanTalk’s security IP
What can I do so please?
Thanks @serge00, I have done it, but it does not work!
I have tried to ping the CleanTalk’s Security IPs from the terminal of Cpanel so the .htaccess is not concerning.
Please, do the following:
• WordPress Admin Page —> Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate again
• WordPress Admin Page —> Settings —> Security by CleanTalk —> Synchronize with Cloud
Did it help?
Synchronize with cloud seems to work
Scan continue to stop during “Receiving plugins and themes hashes”
Please, enable the option “Send connection reports”:
• WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> Send connection reports
Also, right under the button “Synchronize” there is a gray button “Statistics & Reports”.
Do you see any failed connections there?
I also recommend creating a private ticket as this issue might require some of your personal data:
https://cleantalk.org/my/support/open
Hello,
I use Security by CleanTalk and not Anti-Spam by CleanTalk, but I have installed it and done what you have written: there’s no connection error.
I have launched a new scan and now it stops more later, sometimes on Scanning for modifications, sometime on Updating status for approved files, and it never finish the scan.
I’m sorry, I can’t say what could cause this issue at this point.
Further investigation requires your personal data. Please, create a private ticket:
https://cleantalk.org/my/support/open
Hello,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
