Scan Spam Registration Ajax Error timeout

  • nonchiedercilaparola

    (@nonchiedercilaparola)


    7 years, 1 month ago

    when i try to scan user registration to find spam user i get this error:
    “Uncaught SyntaxError: Unexpected token F in JSON at position 0
    at JSON.parse (<anonymous>)
    at Function.n.parseJSON (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4)
    at Function.a.parseJSON (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:9)
    at Object.success (time-capsule-update-actions.js?ver=1.7.0:552)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2)
    at y (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4)
    at XMLHttpRequest.c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4)
    n.parseJSON @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4
    a.parseJSON @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:9
    (anonymous) @ time-capsule-update-actions.js?ver=1.7.0:552
    i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2
    fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2
    y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4
    c @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4”

    can you help me?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Artyom Davydov

    (@sartemd174)

    7 years, 1 month ago

    Hello,

    What version of Cleantalk/WP are you using?

    Best regards.

    Thread Starter nonchiedercilaparola

    (@nonchiedercilaparola)

    7 years, 1 month ago

    last cleantalk version

    Plugin Support SergeM

    (@serge00)

    7 years, 1 month ago

    Okay, thank you for your information.

    We will try to solve this as soon as possible.

    Please, wait.

    Thread Starter nonchiedercilaparola

    (@nonchiedercilaparola)

    7 years, 1 month ago

    thank you. if you want i can investigate more. Can you telle me a tool or way to get more info?

    Plugin Support SergeM

    (@serge00)

    7 years, 1 month ago

    Yes, it’s possible to get more info.

    Please, open the file <WordPress-root-folder>/wp-config.php and find the following line in it:
    define(‘WP_DEBUG’, false);

    Replace that 1 line by these 4 lines:
    error_reporting(E_ALL);
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);
    define(‘WP_DEBUG_LOG’, true);

    After that all errors will be written in the debug log file here:
    <WordPress-root-folder>/wp-content/debug.log

    Please, send us your debug log when you get the error.

    Our e-mail is: support@cleantalk.org

    Thank you.

    Thread Starter nonchiedercilaparola

    (@nonchiedercilaparola)

    7 years, 1 month ago

    i think i have a permission problem, debug.log isn’t created

    Artyom Davydov

    (@sartemd174)

    7 years, 1 month ago

    It could be a couple of things.

    1. There are no errors. If the debug.log file is not present, it will be created when there is an error. Conversely, if it doesn’t exist and there are no errors it won’t be created until there is an error.

    2. If you have errors but debug.log is not being created, one reason could be apache (or any other webserver) doesn’t have write permissions on wp-content directory.

    What webserver are you using? Maybe this link can be helpfull for you:
    https://codex.wordpress.org/Changing_File_Permissions

    Best regards.

    Plugin Support Safronik

    (@safronik)

    7 years, 1 month ago

    Hello,

    Do you receive this error only on the Scan page? You could enter developer console by pressing F12 key (Google Chrome) and choosing Console tab. Do you see any error there? May be it repeats on other admin pages? If it so, please, copy the error here, so we could inspect them.

    Also, this error could be caused by any other plugins. Could you try to disable them one
    by one. And see if the error still appears.

    Waiting for your reply.

    Thread Starter nonchiedercilaparola

    (@nonchiedercilaparola)

    7 years, 1 month ago

    There wasn’t error so debug.log wasn’t in wp-content. Now i have some error but not related to user spam registration scan.

    After upgrade to last version i have no more error on browser console but the scan stop after 64 user scanned but i have 1108 user.

    I’m on a shared hosting.

    Plugin Support SergeM

    (@serge00)

    7 years, 1 month ago

    Okay, thank you for your feedback.

    We will see what can be done to improve the user checking.

    We will inform you on the results as soon as possible.

    Best wishes.

    Thread Starter nonchiedercilaparola

    (@nonchiedercilaparola)

    7 years, 1 month ago

    i have bought pro version and i update the plugin. i find finally the error log file of server and i see many of this error:

    [Wed Mar 08 23:45:25.681697 2017] [proxy_fcgi:error] [pid 32572] (70007)The timeout specified has expired: [client 47.53.130.113:58473] AH01075: Error dispatching request to :, referer: http://www.coho.it/wp-admin/users.php?page=ct_check_users&ct_worked=1

    I need to delete many user registration. if you want i can give you an access to my wp backend.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 1 month ago

    For pro or commercial product support please contact the author directly on their site.

    https://cleantalk.org/my/session

    As the @serge00 @sartemd174 @safronik are aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Artyom Davydov

    (@sartemd174)

    7 years, 1 month ago

    Hello again @nonchiedercilaparola,

    Please, contact us via our ticket system so we can provide you more help:
    https://cleantalk.org/my/support/open

    Best regards.

Viewing 13 replies - 1 through 13 (of 13 total)
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