Title: Scan return empty
Last modified: August 22, 2016

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# Scan return empty

 *  Resolved [gpoli](https://wordpress.org/support/users/gpoli/)
 * (@gpoli)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/scan-return-empty/)
 * Hi,
    Scan return empty on [http://www.roma100.it](http://www.roma100.it) no log,
   no erro, no button next, only this:
 *  Scan Complete
    Scan checks are not required to pass, however they could cause
   issues on some systems. Process Time:
 *  Server Diagnostics
    Web Server PHP Settings WordPress Settings
 *  Archive
    Files Enabled Total Size Invalid Names Large Files View Filters
 *  Database
    Total Size Table Details Name: Sql778213_1 Host: 62.149.150.219 Build
   Mode: PHP (slow)
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355008)
 * Hey [@gpoli](https://wordpress.org/support/users/gpoli/),
 * Thanks for the feedback! You might try the very latest version (0.5.9) it may
   have your fixes for the issue your seeing. The very latest version can be found
   by following these instructions:
 *  -> Browse to [http://wordpress.org/extend/plugins/duplicator/developers/](http://wordpress.org/extend/plugins/duplicator/developers/)
   -
   > Look for the section “Other Versions” -> Click on “Development Version” and
   download the zip plugin file -> Uninstall your current version and install this
   one -> Note: This is a development line version so please test in your sandbox
   first to make sure you have no issues…
 * Let me know if this solves your issue…
 * Thanks
 *  Thread Starter [gpoli](https://wordpress.org/support/users/gpoli/)
 * (@gpoli)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355061)
 * The problem is timeout. But I don’t change it (Aruba Provaider).
 * If I filter the root the scan run.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355064)
 * Thanks for the update!
 *  Thread Starter [gpoli](https://wordpress.org/support/users/gpoli/)
 * (@gpoli)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355065)
 * Do you have any ideas of new solutions?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355072)
 * The only solution is to contact your hosting provider and see if they can increase
   your timeout…
 *  [rbcleite](https://wordpress.org/support/users/rbcleite/)
 * (@rbcleite)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355151)
 * I with the same problem, but operating in the local environment.
    Other sites
   that own the plugin, it works normally. Any tips or solution?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355152)
 * Hey Rbcleite,
 * I think somewhere in your directory stack there is a file or folder that PHP 
   is having an issue with reading. You may want to create a directory filter and
   see if you can isolate the file/directory in question. If you happen to find 
   it let me know and I may be able to add logic to skip it, just incase it has 
   a character that PHP is having an issue with reading…
 * Cheers~
 *  Thread Starter [gpoli](https://wordpress.org/support/users/gpoli/)
 * (@gpoli)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355153)
 * Now the problem is changed.
 *  Scan Error
    Please try again! Server Status: 504 -Gateway Timeout Error Message:
   Gateway Timeout
 * The gateway did not receive a timely response from the upstream server or application.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355155)
 * Hey gpoli,
 * Checkout this question on the FAQs page I believe it may help or provide some
   clues about this issue:
    -> Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)-
   > Find section: “Timeout Issues”
 * On the setting page there is an option for ‘Archive Flush’ this may help if you
   have an fcgi enabled system. Beyond that you may have to connect with your host
   to see if they have any work-arounds
 * Hope that helps!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Scan return empty’ is closed to new replies.

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 * 9 replies
 * 3 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/scan-return-empty/#post-5355155)
 * Status: resolved