Title: Scan not finding Malware
Last modified: July 20, 2020

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# Scan not finding Malware

 *  Resolved [webmasterpbtv](https://wordpress.org/support/users/webmasterpbtv/)
 * (@webmasterpbtv)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/)
 * We are having an issue with inadvertent advertisements playing on our website
   when the site is loaded. We have checked on various browsers and the issue appears
   on all browsers.
 * We ran the scan and the report comes back all green, except 20 files that were
   not scanned automatically. We requested all files to be scanned.
 * We have a screenshot of the completed scan if necessary.
 * Can you help with this?
 * Thanks,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-not-finding-malware-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Eli](https://wordpress.org/support/users/scheeeli/)
 * (@scheeeli)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13146699)
 * Yes, I would love to help with this. Te screenshot would be a good start so that
   I can see that everything looks right.
 * Also, if you can send me a screenshot of the page with the ads that you’re trying
   to remove that would help too.
 * If you want to send me anything that you don’t want to post publicly then you
   can email me directly:
    eli AT gotmls DOT net
 *  Thread Starter [webmasterpbtv](https://wordpress.org/support/users/webmasterpbtv/)
 * (@webmasterpbtv)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13147116)
 * Thanks, just sent you an email.
 *  Plugin Author [Eli](https://wordpress.org/support/users/scheeeli/)
 * (@scheeeli)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13147250)
 * I replied to your email. I’m going to need a little more to go on, as I don’t
   see or hear the unwanted ads that you are referring to when I pull up your site
   in any of my browsers.
 *  Thread Starter [webmasterpbtv](https://wordpress.org/support/users/webmasterpbtv/)
 * (@webmasterpbtv)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13147288)
 * On your browser, do you have pop-ups or ads blocked?
 * It is playing on every browser when the ad or pop-up blockers are turned off.
 * And, we have no ads or pop-up ads on our site, except those being put on there
   by someone else.
 * Thanks,
 *  Thread Starter [webmasterpbtv](https://wordpress.org/support/users/webmasterpbtv/)
 * (@webmasterpbtv)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13147347)
 * Send you an email with a video capture of what is happening.
 * Thanks
 *  Thread Starter [webmasterpbtv](https://wordpress.org/support/users/webmasterpbtv/)
 * (@webmasterpbtv)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13148003)
 * Found out the problem. We use Elementor and they have a pop-up element.
 * We had a video in the pop-up but it was never used. Never called by a page, just
   sitting in the background.
 * Unfortunately this pop-up loads all pop-ups whether used or not.
 * And once we deleted the sample video, the site works perfectly.
 * The issue is now resolved.
 * Thanks
 *  Plugin Author [Eli](https://wordpress.org/support/users/scheeeli/)
 * (@scheeeli)
 * [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13148027)
 * Oh, so this wasn’t actually malware, that’s good. Thanks for following up with
   your discovery and the solution here 😉

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Scan not finding Malware’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Eli](https://wordpress.org/support/users/scheeeli/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/scan-not-finding-malware-2/#post-13148027)
 * Status: resolved