Title: Scan not completing Last modified: August 18, 2017 --- # Scan not completing * Resolved [katyjanec](https://wordpress.org/support/users/katyjanec/) * (@katyjanec) * [8 years, 9 months ago](https://wordpress.org/support/topic/scan-not-completing-5/) * Hello, I hope you can help. The scan will not complete, it has done in the past but not recently. I have tried, suggestions from documentation. I don’t see any messages regarding memory. Thank you very much, I look forward to hearing from you. I have added information which could assist. * I had this message under connectivity on the Diagnostics page: * wp_remote_post() test back to this server failed! Response was: 403 Forbidden
This additional info may help you diagnose the issue. The response headers we received were:
date => Fri, 18 Aug 2017 11:37:22 GMT
content-type => text/html; charset=UTF-8
set-cookie => __cfduid=dc1211bf9cb26ba10e0833a1529815ef71503056242; expires=Sat, 18-Aug-18 11:37:22 GMT; path=/; domain=.allaboutstyle.co.uk; HttpOnly
cache-control => max-age=2
expires => Fri, 18 Aug 2017 11:37:24 GMT
x-frame-options => SAMEORIGIN
server => cloudflare-nginx
cf-ray => 390494ab6cd634d0-LHR
content-encoding => gzip
* The information from the activity log is below. * [Aug 18 11:26:39:1503055599.246947:2:error] Scan terminated with error: The scan time limit of 20 seconds has been exceeded and the scan will be terminated. This limit can be customized on the options page. [Get More Information](http://docs.wordfence.com/en/Scan_time_limit) [ Aug 18 11:26:39:1503055599.245876:2:info] Wordfence used 1.5 MB of memory for scan. Server peak memory usage was: 43.25 MB [Aug 18 11:26:38:1503055598.504945: 4:info] Calling Wordfence API v2.23:[https://noc1.wordfence.com/v2.23/?v=4.8.1&s=https%3A%2F%2Fwww.allaboutstyle.co.uk&k=dac14af38e855fe7c720fc3519410eb40030e88187f370dedfece21bc06c715863d0bd662e26bd677bf71a5c23fedb5be0f702d0eb487f563729a5ea2b3a879d36f59c1f4df73b8e6d3cb73dea3f29db&openssl=268443679&phpv=5.6.22&betaFeed=0&cacheType=disabled&action=record_scan_metrics](https://noc1.wordfence.com/v2.23/?v=4.8.1&s=https%3A%2F%2Fwww.allaboutstyle.co.uk&k=dac14af38e855fe7c720fc3519410eb40030e88187f370dedfece21bc06c715863d0bd662e26bd677bf71a5c23fedb5be0f702d0eb487f563729a5ea2b3a879d36f59c1f4df73b8e6d3cb73dea3f29db&openssl=268443679&phpv=5.6.22&betaFeed=0&cacheType=disabled&action=record_scan_metrics)[ Aug 18 11:26:38:1503055598.320874:10:info] SUM_FINAL:Scan interrupted. You have 1 new issue to fix. See below. [Aug 18 11:26:38:1503055598.319589:1:info] Scan interrupted. Scanned 2351 files, 7 plugins, 3 themes, 18 pages, 0 comments and 49563 records in 21 seconds. [Aug 18 11:26:38:1503055598.318226:1:info] ——————-[ Aug 18 11:26:23:1503055583.880138:10:info] SUM_START:Checking for the most secure way to get IPs [Aug 18 11:26:21:1503055581.864072:10:info] SUM_PAIDONLY:Checking if your site is on a domain blacklist is for paid members only [Aug 18 11:26: 19:1503055579.857797:10:info] SUM_PAIDONLY:Checking if your IP is generating spam is for paid members only [Aug 18 11:26:17:1503055577.848812:10:info] SUM_PAIDONLY: Check if your site is being Spamvertized is for paid members only [Aug 18 11: 26:17:1503055577.830231:4:info] getMaxExecutionTime() returning half ini value: 300 [Aug 18 11:26:17:1503055577.829195:4:info] Got max_execution_time value from ini: 600 [Aug 18 11:26:17:1503055577.828050:4:info] Got value from wf config maxExecutionTime: [Aug 18 11:26:17:1503055577.197883:4:info] Calling Wordfence API v2.23:[https://noc1.wordfence.com/v2.23/?v=4.8.1&s=https%3A%2F%2Fwww.allaboutstyle.co.uk&k=dac14af38e855fe7c720fc3519410eb40030e88187f370dedfece21bc06c715863d0bd662e26bd677bf71a5c23fedb5be0f702d0eb487f563729a5ea2b3a879d36f59c1f4df73b8e6d3cb73dea3f29db&openssl=268443679&phpv=5.6.22&betaFeed=0&cacheType=disabled&action=log_scan](https://noc1.wordfence.com/v2.23/?v=4.8.1&s=https%3A%2F%2Fwww.allaboutstyle.co.uk&k=dac14af38e855fe7c720fc3519410eb40030e88187f370dedfece21bc06c715863d0bd662e26bd677bf71a5c23fedb5be0f702d0eb487f563729a5ea2b3a879d36f59c1f4df73b8e6d3cb73dea3f29db&openssl=268443679&phpv=5.6.22&betaFeed=0&cacheType=disabled&action=log_scan)[ Aug 18 11:26:17:1503055577.194639:1:info] Contacting Wordfence to initiate scan * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-not-completing-5%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [katyjanec](https://wordpress.org/support/users/katyjanec/) * (@katyjanec) * [8 years, 8 months ago](https://wordpress.org/support/topic/scan-not-completing-5/#post-9423576) * Hello, I wondered whether it was possible to get any assistance with scans not working, I am just wondering what else I should do. Thank you. * [Caleb](https://wordpress.org/support/users/crudhunter/) * (@crudhunter) * [8 years, 8 months ago](https://wordpress.org/support/topic/scan-not-completing-5/#post-9423858) * Your error output from the Diags page mostly tells you what is wrong. * “wp_remote_post() test back to this server failed! Response was: 403 Forbidden” * “403 Forbidden” means that your server and/or site is blocking being accessed by ITSELF, so WordFence cannot do callbacks to initiate parts of the scanning. That will also (sometimes silently) affect other portions of WordFence functionality, * You will need to find out what is blocking it. Your server access logs might help. * [wfyann](https://wordpress.org/support/users/wfyann/) * (@wfyann) * [8 years, 8 months ago](https://wordpress.org/support/topic/scan-not-completing-5/#post-9424304) * Hi [@katyjanec](https://wordpress.org/support/users/katyjanec/), * It appears (as [@crudhunter](https://wordpress.org/support/users/crudhunter/) rightly pointed out) that the server hosting your site is unable to connect to itself. * As you mentioned that this issue has only recently started to occur, it could be that your hosting provider has made some changes to the configuration. So you would need to check with them in order to identify the cause of the problem. * Alternatively, I suggest you try enabling the option at the bottom of the _Diagnostics_ tab on the _Wordfence Tools_ page titled **_“[Start all scans remotely](https://docs.wordfence.com/en/Wordfence_diagnostics#Start_all_scans_remotely)“_** Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Scan not completing’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) * 3 replies * 3 participants * Last reply from: [wfyann](https://wordpress.org/support/users/wfyann/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/scan-not-completing-5/#post-9424304) * Status: resolved