Title: Scan never completes
Last modified: June 5, 2017

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# Scan never completes

 *  Resolved [Bird is the Worm](https://wordpress.org/support/users/bird-is-the-worm/)
 * (@bird-is-the-worm)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/scan-never-completes/)
 * Hi.
    A scan hasn’t completed on my site since back in February. It just keeps
   running (unless I kill the scan).
 * My site has been getting a whole bunch of 500 & 404 errors, which is the result
   of my host (Dreamhost) killing my processes (like adding a post, saving, etc)
   because I exceed my RAM limit. That’s when I came to discover about the last 
   completed scan and that it just never stopped running.
 * I read your how-to page, here…
    [https://docs.wordfence.com/en/My_scans_don%27t_finish._What_would_cause_that%3F](https://docs.wordfence.com/en/My_scans_don%27t_finish._What_would_cause_that%3F)
 * Adjusting the max times doesn’t seem to have changed anything (though it should
   be noted that they were originally set much much higher than the 15 seconds your
   how-to guide suggested). I enabled the debugging mode, but since my scan never
   actually ends, it doesn’t appear that it’s going to give me a diagnostic to show
   you. But there’s the activity log (maybe that’s what you’re referring to) and
   the most recent lines are these:
 * [Jun 04 19:41:28:1496619688.379896:4:info] Scan process ended after forking.
   [
   Jun 04 19:41:27:1496619687.157030:4:info] Skipping unneeded hash: /home/davsum11/
   birdistheworm.com/wp-content/uploads/2015/01/Gregory-Privat-Sonny-Troupe-Luminescence.
   jpg [Jun 04 19:41:27:1496619687.156075:4:info] Skipping unneeded hash: /home/
   davsum11/birdistheworm.com/wp-content/uploads/2015/01/Giovanni-Mirabassi-No-Way-
   Out.jpg
 * The next kajillion lines are exactly like the “skipping unneeded hash” lines 
   above… just with different image files mentioned.
 * I am not sure how to check if I’ve blocked the wp-admin folder with a .htaccess
   file or limited access to it for the same. When I view htaccess, it has a bunch
   of rewrite rules & conditions in it, but nothing that says “restrict” or “deny”
   or “admin.”
 * I’m on Dreamhost, Shared. They’ve got me on PHP 5.6. I use WP Super Cache. I’m
   up-to-date on everything except my laundry.
 * I don’t have the option checked to “scan images as if…”
 * I receive an “OK” for all three of my Connectivity questions under Diagnostics.
 * Switching to Scan Remotely in Diagnostics wouldn’t even let the scan get underway.
 * I’ve increased my memory limit to 256 in the htaccess file.
 * If there are other how-to pages I should be reviewing, please direct me to them.
   I’m always happy to follow some set instructions… I feel like I learn stuff better
   that way. But the way things stand now, my site is seriously difficult to use(
   I get kicked out all the time), and all of the troubleshooting I’ve done is leading
   me to believe that possibly the Wordfence non-stop-scan may be causing my problems.
 * Thanks for your time, and thanks for Wordfence. Even if it turns out to be the
   culprit in my current dealio, I’ve been happy with it. Let me know if there’s
   additional information I could provide.
 * Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [wfalaa](https://wordpress.org/support/users/wfalaa/)
 * (@wfalaa)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/scan-never-completes/#post-9205240)
 * Hi,
    Please kill any running scans at the moment, then start a new one and when
   it hangs click on “Email activity log” and email it to “alaa [at] wordfence [
   dot] com”, also emailing a diagnostics report from (Wordfence > Tools => Diagnostics)
   to the same email address would be helpful. And may I know which options you 
   have selected in “[Scans to include](https://docs.wordfence.com/en/Wordfence_options#Scans_to_Include)”
   section, you can share a [screenshot](https://docs.wordfence.com/en/I'm_sorry._I'm_not_very_technical._How_do_I_take_a_screenshot%3F)
   showing these options.
 * Thanks.
 *  [wfchloe](https://wordpress.org/support/users/wfchloe/)
 * (@wfchloe)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/scan-never-completes/#post-9314209)
 * Hello!
 * I hope we were successful in helping you resolve your issue with Wordfence! Since
   we have not heard back from you in the past 2 weeks I will now be marking this
   support thread as resolved. However, if we still haven’t resolved your issue 
   please reach out to us as we would be more than happy to further assist you!
 * Thanks and have a great day!
    Chloe

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Scan never completes’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [wfchloe](https://wordpress.org/support/users/wfchloe/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/scan-never-completes/#post-9314209)
 * Status: resolved