Title: Scan has problem
Last modified: August 9, 2024

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# Scan has problem

 *  Resolved [terrenuit](https://wordpress.org/support/users/terrenuit/)
 * (@terrenuit)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/scan-has-problem/)
 * Hello,
   I installed your plugin on my site because the bottom of my site has an
   ad malware, I want to remove it[https://postimg.cc/7Gs9yp2N](https://postimg.cc/7Gs9yp2N)
   but your plugin runs over 1 day, it is still at the same state no any progress,
   how I can do ?I have already reinstalled your plugin, but no any improvement.
   [https://postimg.cc/2qqng2Ds](https://postimg.cc/2qqng2Ds)Thank you very much!

Viewing 1 replies (of 1 total)

 *  Plugin Author [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * (@nintechnet)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/scan-has-problem/#post-17944696)
 * It looks like a PHP memory issue or timeout. 
   Can you enable debugging in WordPress
   and see if there’s anything written to the PHP error log:
    1. Edit your wp-config.php
    2. Search for: 
       `define('WP_DEBUG', false);`
    3. Replace with: 
       `define('WP_DEBUG', true);`
    4. Add this line below:
       `define( 'WP_DEBUG_LOG', true );`
 * Run a scan, wait only a few minutes (the scan shouldn’t take longer than that).
   The log (if any) will be saved to “/wp-content/debug.log”.
 * Also, you can try to configure the scanner to use less system resources:
   1.Basic
   Settings: -File Size > Scan only files smaller than : Set it to 100kb -Ignore
   file extensions: Add the following extentions:po,pot,mo,css,png,jpg,gif,tiff,
   xml,json,woff,woff2,ttf,eot,yaml,svg,txt 2.Advanced Users Settings: -File snapshot:
   Disable it. -Database snapshot: Disable it. -Files and folders > Warn if executable
   files: Disable it. 3.Nerds Settings -File integrity checksum: Select “MD5”  Then,
   try to run a new scan.Lastly, check if the ad is really on your site or your 
   browser: try to access the site with another browser or device. Similar issues
   could sometimes be due to a virus on your computer.

Viewing 1 replies (of 1 total)

The topic ‘Scan has problem’ is closed to new replies.

 * ![](https://ps.w.org/ninjascanner/assets/icon-256x256.png?rev=1783698)
 * [NinjaScanner - Virus & Malware scan](https://wordpress.org/plugins/ninjascanner/)
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 * 1 reply
 * 2 participants
 * Last reply from: [nintechnet](https://wordpress.org/support/users/nintechnet/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/scan-has-problem/#post-17944696)
 * Status: resolved