Title: Scan gets hungup Last modified: September 1, 2016 --- # Scan gets hungup * [kimmarla](https://wordpress.org/support/users/kimmarla/) * (@kimmarla) * [9 years, 9 months ago](https://wordpress.org/support/topic/scan-gets-hungup/) * I’ve tried this dozens of times. I’ve deleted and reinstalled WordFence, and I manually replaced the wp-admin folder (because my dashboard was showing up totally blank). The site seems partially fixed so I tried again to run the scan. It’s hosted at 1and1. Here’s from the activity log: * [Jul 23 08:34:48:1469280888.262208:4:info] Scan process ended after forking. [ Jul 23 08:34:47:1469280887.181081:4:info] Calling Wordfence API v2.22:[https://noc1.wordfence.com//v2.22/?v=4.5.3&s=http%3A%2F%2Fpromiseofpeace.us&k=9b6a7b5da7de5c1df3cc95799a870cdf42b6bfd1e15685ef7b4ff0102bc61ae6ca12007be14e58bccde08e164eb674f33cf02fdcc9cd820390bb0bb74eced9194ebee86339dcb07617471c7327668eca&openssl=9470207&phpv=5.2.17&betaFeed=0&cacheType=&action=get_known_files](https://noc1.wordfence.com//v2.22/?v=4.5.3&s=http%3A%2F%2Fpromiseofpeace.us&k=9b6a7b5da7de5c1df3cc95799a870cdf42b6bfd1e15685ef7b4ff0102bc61ae6ca12007be14e58bccde08e164eb674f33cf02fdcc9cd820390bb0bb74eced9194ebee86339dcb07617471c7327668eca&openssl=9470207&phpv=5.2.17&betaFeed=0&cacheType=&action=get_known_files)[ Jul 23 08:34:47:1469280887.180217:10:info] SUM_START:Fetching core, theme and plugin file signatures from Wordfence [Jul 23 08:34:47:1469280887.170469:2:info] Found 3 themes [Jul 23 08:34:47:1469280887.167077:2:info] Getting theme list from WordPress [Jul 23 08:34:47:1469280887.162453:2:info] Found 14 plugins [Jul 23 08:34:47:1469280887.123790:2:info] Getting plugin list from WordPress [Jul 23 08:34:46:1469280886.721437:4:info] Calling Wordfence API v2.22:[https://noc1.wordfence.com//v2.22/?v=4.5.3&s=http%3A%2F%2Fpromiseofpeace.us&k=9b6a7b5da7de5c1df3cc95799a870cdf42b6bfd1e15685ef7b4ff0102bc61ae6ca12007be14e58bccde08e164eb674f33cf02fdcc9cd820390bb0bb74eced9194ebee86339dcb07617471c7327668eca&openssl=9470207&phpv=5.2.17&betaFeed=0&cacheType=&action=log_scan](https://noc1.wordfence.com//v2.22/?v=4.5.3&s=http%3A%2F%2Fpromiseofpeace.us&k=9b6a7b5da7de5c1df3cc95799a870cdf42b6bfd1e15685ef7b4ff0102bc61ae6ca12007be14e58bccde08e164eb674f33cf02fdcc9cd820390bb0bb74eced9194ebee86339dcb07617471c7327668eca&openssl=9470207&phpv=5.2.17&betaFeed=0&cacheType=&action=log_scan)[ Jul 23 08:34:46:1469280886.720759:1:info] Contacting Wordfence to initiate scan * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/) Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [kimmarla](https://wordpress.org/support/users/kimmarla/) * (@kimmarla) * [9 years, 9 months ago](https://wordpress.org/support/topic/scan-gets-hungup/#post-7597133) * The main problem I’m still having with the site is that some of the sections of the dashboard are totally blank – all pages, settings. All posts gives me a fatal error about memory. And many times when I try to go to the wp-admin to log-in it’s totally blank too. So I’d really love to run this scan! * [wfalaa](https://wordpress.org/support/users/wfalaa/) * (@wfalaa) * [9 years, 9 months ago](https://wordpress.org/support/topic/scan-gets-hungup/#post-7597343) * Hi kimmarla, This is most likely a [memory limitation issue](https://docs.wordfence.com/en/Wordfence_system_requirements#Memory) on your server, please go to (Wordfence > Diagnostics) and check these values:` WP_MEMORY_LIMIT` `WP_MAX_MEMORY_LIMIT` * Also, scroll down the diagnostics page and click on “[Test your WordPress host’s available memory](https://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#Test_your_WordPress_host.27s_available_memory)” to preform a memory test. * According to the result you may ask your hosting to increase the memory allocated to PHP. * P.S. I can see your server is running PHP version 5.2.17, this is an old version of PHP [released back on January 2011](https://secure.php.net/releases/#5.2.17), Wordfence [requires at least PHP version 5.4](https://docs.wordfence.com/en/Wordfence_system_requirements#PHP_version)( 5.6 is recommended) to run smoothly, so please ask your hosting provider to update PHP for you. * Keep me updated, Thanks, * Thread Starter [kimmarla](https://wordpress.org/support/users/kimmarla/) * (@kimmarla) * [9 years, 9 months ago](https://wordpress.org/support/topic/scan-gets-hungup/#post-7597353) * Here’s what I see on the Diagnostics: * WP_MEMORY_LIMIT WordPress memory limit 600M WP_MAX_MEMORY_LIMIT Administrative memory limit 256M * I scrolled down and couldn’t find “Test your WordPress host’s available memory * This is the last line I see on Diagnostics. It comes after the Chron jobs: Fatal error: Out of memory (allocated 55574528) (tried to allocate 128 bytes) in /homepages/ 33/d294293494/htdocs/wsb5444517601/wp-includes/wp-db.php on line 1780 * [wfalaa](https://wordpress.org/support/users/wfalaa/) * (@wfalaa) * [9 years, 9 months ago](https://wordpress.org/support/topic/scan-gets-hungup/#post-7597361) * Could you please let me know what you have set in “[How much memory should Wordfence request when scanning](https://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#How_much_memory_should_Wordfence_request_when_scanning)” option under (Wordfence > Options)? * By the way, it seems that your server is running out of memory so it doesn’t load the whole page when you visit “Wordfence > Diagnostics”, so please report this issue to your hosting provider, I’m not sure if these values of `WP_MEMORY_LIMIT` and `WP_MAX_MEMORY_LIMIT` are valid and applied on your server or your hosting is overriding them somewhere. * Keep me updated, Thanks. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Scan gets hungup’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) ## Tags * [Stuck](https://wordpress.org/support/topic-tag/stuck/) * 4 replies * 2 participants * Last reply from: [wfalaa](https://wordpress.org/support/users/wfalaa/) * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/scan-gets-hungup/#post-7597361) * Status: not resolved