Title: Scan failed1 Last modified: September 16, 2020 --- # Scan failed1 * Resolved [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/) * Hello guys, I have a problem with a site [http://www.italgresoutlet.it](http://www.italgresoutlet.it) * Everytime, the scan failed after few minutes. I check the guide and follow every step, but I can’t fix the problem. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13418768) * Hello [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) and thanks for reaching out to us! * Can you do the following so I can get the information I need to help you? - Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running) - Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options” Set “Maximum execution time for each scan stage” to 20 on the options page - Click to “Save Changes” - Go to the Tools > Diagnostics page - In the “Debugging Options” section check the circle “Enable debugging mode” - Click to “Save Changes”. - Start a new scan - Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them in the post. * On occasion, this fixes it straight away. That’s because adding 20 for the **“ Maximum execution time for each scan stage”** tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”. * Thanks! * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13419109) * Hi [@wfadam](https://wordpress.org/support/users/wfadam/) thank you for reply. * Following your step, the scan starts and go on for few minutes, more before. * But… the issue still remain. This is the log * Sep 17 15:11:36] Scanning: /home/otoqpab/www/italgres/wp-content/uploads/2018/ 04/VIA-MONENTAPOLEONE3-350×219.jpg (Mem:10.0M) [Sep 17 15:11:36] Scanning: / home/otoqpab/www/italgres/wp-content/uploads/2018/04/VIA-MONENTAPOLEONE3-393× 315.jpg (Mem:10.0M) [Sep 17 15:11:36] Scanning: /home/otoqpab/www/italgres/wp- content/uploads/2018/04/VIA-MONENTAPOLEONE3-420×335.jpg (Mem:10.0M) [Sep 17 15: 11:36] Scanning: /home/otoqpab/www/italgres/wp-content/uploads/2018/04/VIA-MONENTAPOLEONE3- 450×360.jpg (Mem:10.0M) [Sep 17 15:11:36] Scanning: /home/otoqpab/www/italgres/ wp-content/uploads/2018/04/VIA-MONENTAPOLEONE3-480×375.jpg (Mem:10.0M) [Sep 17 15:11:36] Scanning: /home/otoqpab/www/italgres/wp-content/uploads/2018/04/VIA- MONENTAPOLEONE3-579×360.jpg (Mem:10.0M) [Sep 17 15:11:36] Scanning: /home/otoqpab/ www/italgres/wp-content/uploads/2018/04/VIA-MONENTAPOLEONE3.jpg (Mem:10.0M) [ Sep 17 15:11:39] Scan engine received request. [Sep 17 15:11:39] Verifying start request signature. [Sep 17 15:11:39] Fetching stored cronkey for comparison. [ Sep 17 15:11:39] Checking cronkey: 2b1eeca712cf173a86d0dca84b90d8db (expecting[ none]) [Sep 17 15:11:39] Wordfence could not find a saved cron key to start the scan so assuming it started and exiting. * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13419177) * Hello again [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Looks like something might be wrong with the cron key or a data table. * Can you send a diagnostic report to **wftest @ wordfence . com**? You can find the link to do so at the top of the **Wordfence Tools > Diagnostics** page. Then click on **“Send Report by Email”**. Please add your forum username where indicated and _respond here after you have sent it._ * I can review your tables to see if there are any issues. * Thanks! * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420017) * Thank you [@wfadam](https://wordpress.org/support/users/wfadam/) * I sent you the diagnostic report * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420199) * I was not able to locate it [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Could you try again for me? Make sure to follow the guide posted above. It will send it directly to me. * Thanks! * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420274) * Sure! * “Diagnostic report has been sent successfully” * Can you see the email now? * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420331) * Still not receiving it [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Try to send yourself a test email in **Tools > Diagnostics > Other Tests**. * Have you been receiving any Wordfence Alert emails? * Wordfence just uses the hosting SMTP for email. * Let me know what you find! * Thanks! * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420459) * Yep, I sent the report to my email account now and I receveid it. So, I try to forward to you by my client. * Does it works? - This reply was modified 5 years, 7 months ago by [mkbarraco](https://wordpress.org/support/users/mkbarraco/). - This reply was modified 5 years, 7 months ago by [mkbarraco](https://wordpress.org/support/users/mkbarraco/). * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420603) * Got it that time [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Looks like your crons are not processing. If you look at the diagnostic, you will see they all say **“Overdue”**. * I suggest downloading and installing a plugin called WP Crontrol: [https://wordpress.org/plugins/wp-crontrol/](https://wordpress.org/plugins/wp-crontrol/) * That should help clean that up. Let me know how that goes! * Thanks! * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13420643) * Since they are all overdue, another thing to try would be whitelisting your own web server IP within Wordfence. * Also, I noticed the `DISABLE_WP_CRON` is set to disable in your WordPress settings. Is this intentional? You might want to check with your host to see why this is not enabled. Once you do enable them, I recommend clearing all the old crons and let them repopulate. * As always, back up your site before making any changes! * Let me know what you find! * Thanks! * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13424970) * thank you [@wfadam](https://wordpress.org/support/users/wfadam/) , I installed WP Control plugin and changed more scheduling. * Then, I’m waiting for host answer about disable_wp_cron. * This isn’t my website, the owner is a customer of mine * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13425407) * Once you get the disable_wp_cron changed over to Enabled. I suggest removing all the old crons using WP Crontrol and seeing if that helps! * Let me know how it goes! * Thanks! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Scan failed1’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) * 12 replies * 2 participants * Last reply from: [WFAdam](https://wordpress.org/support/users/wfadam/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/scan-failed1/#post-13425407) * Status: resolved