Title: “Scan Failed”
Last modified: June 20, 2025

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# “Scan Failed”

 *  Resolved [John White](https://wordpress.org/support/users/knockerrn/)
 * (@knockerrn)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/scan-failed-97/)
 * Today I started a full scan, each I start a full scan I get a repeated message“
   Scan failed” Have I been hacked?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-failed-97%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmark](https://wordpress.org/support/users/wfmark/)
 * (@wfmark)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/scan-failed-97/#post-18522377)
 * Hi [@knockerrn](https://wordpress.org/support/users/knockerrn/), thank you for
   reaching out.
 * Have you tried starting scans remotely from the **Wordfence > Tools > Diagnostics
   > Debugging Options** section? Does the exact same issue occur? There are other
   scan troubleshooting tips here: [https://www.wordfence.com/help/scan/troubleshooting/](https://www.wordfence.com/help/scan/troubleshooting/)
 * Could you do the following steps for me:
    - Go to the Wordfence > Tools > Diagnostics page
    - In the “Debugging Options” section check the circle “Enable debugging mode”
    - Click to “Save Changes”.
    - **CANCEL** any current scan and start a **NEW** scan
    - Copy the last 20 lines from the Log (click the “Show Log” link) or so of the
      activity log once the scan **finishes** and paste them in this post.
 * [Wordfence > Tools > Diagnostic > Debugging Screenshot](https://www.wordfence.com/wp-content/uploads/2021/09/enabledebuggingmode.png)
 * This will help me see exactly what is happening when the scan fails.
 * Then, can you send a diagnostic report to **wftest @ wordfence . com**? You can
   find the link to do so at the top of the **Wordfence > Tools > Diagnostics** 
   page. Then click on **“Send Report by Email”**. Please add your forum username
   where indicated and _respond here after you have sent it._
 * **NOTE:** It should look as follows – Screenshot of [Tools > Diagnostic > Send by Email](https://www.wordfence.com/wp-content/uploads/2021/09/diagnosticsendbyemail.png)
 * Thanks,
 * Mark.

Viewing 1 replies (of 1 total)

The topic ‘“Scan Failed”’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [wfmark](https://wordpress.org/support/users/wfmark/)
 * Last activity: [10 months, 2 weeks ago](https://wordpress.org/support/topic/scan-failed-97/#post-18522377)
 * Status: resolved