Title: Scan Failed
Last modified: March 31, 2025

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# Scan Failed

 *  Resolved [toddtemple2](https://wordpress.org/support/users/toddtemple2/)
 * (@toddtemple2)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/scan-failed-96/)
 * I am suspicious of some questionable files and directories in my WordPress installation
   for this site and so I have attempted and re-attempted to run a scan for malicious
   files – but the scan continues to fail. I have followed the steps in the support
   article but it still continues to fail. Can some one help me with additional 
   steps that I can take to troubleshoot?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-failed-96%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * (@wfmargaret)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/scan-failed-96/#post-18392315)
 * Hi [@toddtemple2](https://wordpress.org/support/users/toddtemple2/),
 * Thanks for reaching out! To get the information I need to help, can you please
   do the following for me:
    - Stop any running scan by pressing the **STOP SCAN** button.
    - Click on **Scan Options and Scheduling**.
    - In **Performance Options**, set **Maximum execution time for each scan stage**
      to **20**.
    - In **Advanced Scan Options**, enable the option **Use only IPv4 to start scans**.
    - Hit the **SAVE CHANGES **button.
    - Go to **Wordfence > Tools > Diagnostics **and expand the **Debugging Options**
      section.
    - Enable the option **Enable debugging mode**.
    - Disable the option** Start all scans remotely **if it is enabled.
    - Hit the **SAVE CHANGES **button.
    - Start a new **Standard** scan.
    - Copy the last 20 lines or so of the activity log (click the “Show Log” link)
      once the scan finishes and paste them in this post.
 * Remember to disable **Enable debugging mode** after you have finished.
 * Can you also send a diagnostic report to **wftest @ wordfence . com**? You can
   find the link to do so at the top of the **Wordfence > Tools > Diagnostics** 
   page. Then click on “**Send Report by Email**”. Please add your forum username
   where indicated and _respond here after you have sent it._
 * **NOTE:** It should look as follows – Screenshot of [Tools > Diagnostic > Send by Email](https://www.wordfence.com/wp-content/uploads/2021/09/diagnosticsendbyemail.png)
 * Thanks,
   Margaret

Viewing 1 replies (of 1 total)

The topic ‘Scan Failed’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/scan-failed-96/#post-18392315)
 * Status: resolved