Title: Scan Failed
Last modified: April 29, 2024

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# Scan Failed

 *  Resolved [ojkprabhu](https://wordpress.org/support/users/ojkprabhu/)
 * (@ojkprabhu)
 * [2 years ago](https://wordpress.org/support/topic/scan-failed-87/)
 * The scan has failed because we were unable to contact the Wordfence
 * Please solve problem
    - [Apr 29 10:08:05] Scheduled Wordfence scan starting at Monday 29th of April
      2024 10:08:05 AM
    - [Apr 29 10:08:05] Entering start scan routine
    - [Apr 29 10:08:05] Got value from wf config maxExecutionTime: 0
    - [Apr 29 10:08:05] Got max_execution_time value from ini: 0
    - [Apr 29 10:08:05] getMaxExecutionTime() returning default of: 15
    - [Apr 29 10:08:06] Test result of scan start URL fetch: array ( ‘headers’ =
      > WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( ‘data’
      => array ( ‘content-type’ => ‘text/html; charset=UTF-8’, ‘x-robots-tag’ =>‘
      noindex’, ‘x-content-type-options’ => ‘nosniff’, ‘expires’ => ‘Wed, 11 Jan
      1984 05:00:00 GMT’, ‘referrer-policy’ => ‘strict-origin-when-cross-origin’,‘
      x-frame-options’ => ‘SAMEORIGIN’, ‘x-litespeed-cache-control’ => ‘no-cache’,‘
      cache-control’ => ‘no-cache, no-store, must-revalidate, max-age=0’, ‘vary’
      => ‘Accept-Encoding,Accept-Encoding’, ‘content-length’ => ’32’, ‘content-encoding’
      => ‘gzip’, ‘date’ => ‘Mon, 29 Apr 2024 04:38:06 GMT’, ‘server’ => ‘LiteSpeed’,‘
      alt-svc’ => ‘h3=”:443″; ma=2592000, h3-29=”:443″; ma=2592000, h3-Q050=”:443″;
      ma=2592000, h3-Q046=”:443″; ma=2592000, h3-Q043=”:443″; ma=2592000, quic=”:
      443″; ma=2592000; v=”43,46″‘, ), )), ‘body’ => ‘WFSCANTESTOK’,
    - [Apr 29 10:08:06] Starting cron with normal ajax at URL [https://likenow.in/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=e29afde35e3272374ae5b984850a1d7c&signature=6526fecc47f978f1cbbb6ffbc115fbaff09257af7105cb3998eef3213a686946](https://likenow.in/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=e29afde35e3272374ae5b984850a1d7c&signature=6526fecc47f978f1cbbb6ffbc115fbaff09257af7105cb3998eef3213a686946)
    - [Apr 29 10:08:06] Scan engine received request.
    - [Apr 29 10:08:06] Verifying start request signature.
    - [Apr 29 10:08:06] Fetching stored cronkey for comparison.
    - [Apr 29 10:08:06] Checking cronkey: e29afde35e3272374ae5b984850a1d7c (expecting
      e29afde35e3272374ae5b984850a1d7c)
    - [Apr 29 10:08:06] Checking saved cronkey against cronkey param
    - [Apr 29 10:08:06] Checking if scan is already running
    - [Apr 29 10:08:06] Requesting max memory
    - [Apr 29 10:08:06] Setting up error handling environment
    - [Apr 29 10:08:06] Setting up scanRunning and starting scan
    - [Apr 29 10:08:06] Contacting Wordfence to initiate scan
    - [Apr 29 10:08:06] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=log_scan](https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=log_scan)
    - [Apr 29 10:08:22] Scan process ended after forking.
    - [Apr 29 10:08:27] Wordfence used 0 B of memory for scan. Server peak memory
      usage was: 46 MB
    - [Apr 29 10:08:27] Scan terminated with error: There was an error connecting
      to the Wordfence scanning servers: cURL error 7: Failed to connect to noc1.
      wordfence.com port 443: Connection refused
    - [Apr 29 10:20:09] Calling Wordfence API v2.26:[https://noc1.wordfence.com/stats.json](https://noc1.wordfence.com/stats.json)
    - [Apr 29 10:20:14] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=resolve_ips](https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=resolve_ips)
    - [Apr 29 10:20:19] Call to Wordfence API to resolve IPs failed: There was an
      error connecting to the Wordfence scanning servers: cURL error 7: Failed to
      connect to noc1.wordfence.com port 443: Connection refused
    - [Apr 29 10:20:29] Scan stop request received.
    - [Apr 29 10:20:48] Ajax request received to start scan.
    - [Apr 29 10:20:48] Entering start scan routine
    - [Apr 29 10:20:48] Got value from wf config maxExecutionTime: 0
    - [Apr 29 10:20:48] Got max_execution_time value from ini: 0
    - [Apr 29 10:20:48] getMaxExecutionTime() returning default of: 15
    - [Apr 29 10:20:48] Test result of scan start URL fetch: array ( ‘headers’ =
      > WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( ‘data’
      => array ( ‘content-type’ => ‘text/html; charset=UTF-8’, ‘x-robots-tag’ =>‘
      noindex’, ‘x-content-type-options’ => ‘nosniff’, ‘expires’ => ‘Wed, 11 Jan
      1984 05:00:00 GMT’, ‘referrer-policy’ => ‘strict-origin-when-cross-origin’,‘
      x-frame-options’ => ‘SAMEORIGIN’, ‘x-litespeed-cache-control’ => ‘no-cache’,‘
      cache-control’ => ‘no-cache, no-store, must-revalidate, max-age=0’, ‘vary’
      => ‘Accept-Encoding,Accept-Encoding’, ‘content-length’ => ’32’, ‘content-encoding’
      => ‘gzip’, ‘date’ => ‘Mon, 29 Apr 2024 04:50:48 GMT’, ‘server’ => ‘LiteSpeed’,‘
      alt-svc’ => ‘h3=”:443″; ma=2592000, h3-29=”:443″; ma=2592000, h3-Q050=”:443″;
      ma=2592000, h3-Q046=”:443″; ma=2592000, h3-Q043=”:443″; ma=2592000, quic=”:
      443″; ma=2592000; v=”43,46″‘, ), )), ‘body’ => ‘WFSCANTESTOK’,
    - [Apr 29 10:20:48] Starting cron with normal ajax at URL [https://likenow.in/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=1932c777ca674ea7be3951ad3837c117&signature=23390a74491bca6ae8af9702a5e9d587e2cfff775873812b8b15b800c9737986](https://likenow.in/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=1932c777ca674ea7be3951ad3837c117&signature=23390a74491bca6ae8af9702a5e9d587e2cfff775873812b8b15b800c9737986)
    - [Apr 29 10:20:49] Scan engine received request.
    - [Apr 29 10:20:49] Verifying start request signature.
    - [Apr 29 10:20:49] Fetching stored cronkey for comparison.
    - [Apr 29 10:20:49] Checking cronkey: 1932c777ca674ea7be3951ad3837c117 (expecting
      1932c777ca674ea7be3951ad3837c117)
    - [Apr 29 10:20:49] Checking saved cronkey against cronkey param
    - [Apr 29 10:20:49] Checking if scan is already running
    - [Apr 29 10:20:49] Requesting max memory
    - [Apr 29 10:20:49] Setting up error handling environment
    - [Apr 29 10:20:49] Setting up scanRunning and starting scan
    - [Apr 29 10:20:49] Contacting Wordfence to initiate scan
    - [Apr 29 10:20:49] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=log_scan](https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=log_scan)
    - [Apr 29 10:21:05] Scan process ended after forking.
    - [Apr 29 10:21:09] Wordfence used 0 B of memory for scan. Server peak memory
      usage was: 46 MB
    - [Apr 29 10:21:09] Scan terminated with error: There was an error connecting
      to the Wordfence scanning servers: cURL error 7: Failed to connect to noc1.
      wordfence.com port 443: Connection refused

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * (@wfmargaret)
 * [2 years ago](https://wordpress.org/support/topic/scan-failed-87/#post-17721967)
 * Hi [@ojkprabhu](https://wordpress.org/support/users/ojkprabhu/),
 * A cURL error 7 indicates the communication to our servers and back to your site
   is unable to happen at all. This error number can be solved from the host’s end,
   so it might be worth checking in with their support channels to see whether they’re
   able to communicate with Wordfence IP addresses or whether they are blocked on
   their end. Our IP adresses are available here: [https://www.wordfence.com/help/advanced/#servers-and-ip-range](https://www.wordfence.com/help/advanced/#servers-and-ip-range)
 * If you have a shell on the server (or your host is willing to check for you),
   you could try running `curl -v https://noc1.wordfence.com/` and send us the output
   here. It may show if the server’s resolver is getting the wrong IP.
 * Let me know what you find.
 * Thanks,
   Margaret

Viewing 1 replies (of 1 total)

The topic ‘Scan Failed’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/scan-failed-87/#post-17721967)
 * Status: resolved