Title: Scan failed Last modified: August 6, 2020 --- # Scan failed * Resolved [rodipietro](https://wordpress.org/support/users/rodipietro/) * (@rodipietro) * [5 years, 9 months ago](https://wordpress.org/support/topic/scan-failed-41/) * Hello, * I just received this e-mail: This email was sent from your website “vem ver o sol nascer” by the Wordfence plugin. * Wordfence found the following new issues on “vem ver o sol nascer” (1 existing issue was also found again). * Alert generated at Thursday 6th of August 2020 at 12:10:59 AM * See the details of these scan results on your site at: [https://vemverosolnascer.com/wp-admin/admin.php?page=WordfenceScan](https://vemverosolnascer.com/wp-admin/admin.php?page=WordfenceScan) * Medium Severity Problems: * […] * 1 existing issue was found again and is not shown.” * I entered on the plugin by my site an it says: “Scan Failed The current scan looks like it has failed. Its last status update was more than 2 hours 59 mins ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably.” * Can someone please help me? * Thank you. Roberta * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-failed-41%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 9 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13221946) * Hello [@rodipietro](https://wordpress.org/support/users/rodipietro/) and thanks for reaching out! * Can you send a diagnostic report to **wftest @ wordfence . com**? You can find the link to do so at the top of the **Wordfence Tools > Diagnostics** page. Then click on **“Send Report by Email”**. Please add your forum username where indicated in the text field. * Can you also do the following so I can get some more information I need to help you? - Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running) - Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options” Set “Maximum execution time for each scan stage” to 20 on the options page - Click to “Save Changes” - Go to the Tools > Diagnostics page - In the “Debugging Options” section check the circle “Enable debugging mode” - Click to “Save Changes”. - Start a new scan - Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them in the post. * On occasion, this fixes it straight away. That’s because adding 20 for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”. * Let me know if this helps! * Thanks! * Thread Starter [rodipietro](https://wordpress.org/support/users/rodipietro/) * (@rodipietro) * [5 years, 9 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13233357) * Hello, * Okay! Thank you so much! * I did the scan following your steps and it appears to be okay now! The last 20 lines is: “[Aug 10 12:51:23] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=check_host_keys](https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=check_host_keys)[ Aug 10 12:51:23] Done host key check. [Aug 10 12:51:24] Starting password strength check on 2 users. [Aug 10 12:51:24] Checking password strength of user ‘Roberta Di Pietro’ with ID 3 (Mem:26.0M) [Aug 10 12:51:24] Completed checking password strength of user ‘Roberta Di Pietro’ [Aug 10 12:51:24] Checking password strength of user ‘RobertaDiPietro’ with ID 1 (Mem:26.0M) [Aug 10 12:51:24] Completed checking password strength of user ‘RobertaDiPietro’ [Aug 10 12:51:25] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=plugin_vulnerability_check](https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=plugin_vulnerability_check)[ Aug 10 12:51:36] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=suspicious_admin_usernames](https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=suspicious_admin_usernames)[ Aug 10 12:51:37] Examining URLs found in the options we scanned for dangerous websites [Aug 10 12:51:37] Gathering host keys. [Aug 10 12:51:37] Using MySQLi directly. [Aug 10 12:51:37] Done examining URLs [Aug 10 12:51:37] ——————- [Aug 10 12:51:37] Wordfence used 36.5 MB of memory for scan. Server peak memory usage was: 50.5 MB [Aug 10 12:51:37] Scan Complete. Scanned 7096 files, 14 plugins, 2 themes, 24 posts, 2 comments and 5199 URLs in 14 minutes 27 seconds. [Aug 10 12:51:37] Calling Wordfence API v2.26:[https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=record_scan_metrics](https://noc1.wordfence.com/v2.26/?k=7d19db882163f25d08ec48d6f9efc7a98b91f53e80148bca69cf5030f1bbf44a7a3059643adcf23118d1ee3ed2dd11e7dfe3527c9d17ad740d82fd68c3bbf07043f159c3f8546d0a1a681df86dfdfbb2&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuMTAiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvdmVtdmVyb3NvbG5hc2Nlci5jb20iLCJzc2x2IjoyNjg0NDM4MzksInB2IjoiNy4yLjMyIiwicHQiOiJsaXRlc3BlZWQiLCJjdiI6IjcuNjIuMCIsImNzIjoiT3BlblNTTFwvMS4wLjJrIiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjQuMTMtTWFyaWFEQiJ9&betaFeed=0&action=record_scan_metrics)[ Aug 10 14:00:46] Calling Wordfence API v2.26:[https://noc1.wordfence.com/stats.json”](https://noc1.wordfence.com/stats.json”); * Do I still need to send that e-mail? Is it okay now? * Regards, Roberta * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 9 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13234815) * Looks like it’s working correctly [@rodipietro](https://wordpress.org/support/users/rodipietro/) * Let us know if you have any other issues! * Thanks! * Thread Starter [rodipietro](https://wordpress.org/support/users/rodipietro/) * (@rodipietro) * [5 years, 9 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13287179) * Thank you! I can leave the settings as you said, right? * Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/) * (@wfadam) * [5 years, 9 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13289822) * [@rodipietro](https://wordpress.org/support/users/rodipietro/) Yup you should be good to go! * Thanks again! * Thread Starter [rodipietro](https://wordpress.org/support/users/rodipietro/) * (@rodipietro) * [5 years, 8 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13307411) * Thanks! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Scan failed’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) ## Tags * [fail](https://wordpress.org/support/topic-tag/fail/) * [Failed](https://wordpress.org/support/topic-tag/failed/) * [scan](https://wordpress.org/support/topic-tag/scan/) * 6 replies * 2 participants * Last reply from: [rodipietro](https://wordpress.org/support/users/rodipietro/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/scan-failed-41/#post-13307411) * Status: resolved