Title: Scan Failed
Last modified: August 31, 2016

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# Scan Failed

 *  Resolved [trampli1](https://wordpress.org/support/users/trampli1/)
 * (@trampli1)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/scan-failed-2/)
 * I received an email from WordFence that I had an issue I needed to resolve with
   my blog. When I went to my dashboard to check things out, I saw that the scan
   had failed, and this was the error message:
 * [Feb 16 01:46:53:1455608813.349624:2:info] Scanning comment with Author: Derek
   Email: [marionbentham@zoho.com](https://wordpress.org/support/topic/scan-failed-2/marionbentham@zoho.com?output_format=md)
   Source IP: 188.214.48.210
    [Feb 16 01:33:22:1455608002.814202:2:error] Scan terminated
   with error: We received an empty data response from the Wordfence scanning servers
   when calling the ‘is_safe_file’ function. [Feb 16 01:33:22:1455608002.524862:
   2:info] Analyzed 2200 files containing 52.38 MB of data so far
 * I don’t know what this means or what (if anything) I need to do. Can someone 
   help please? Thank you!!
 * -Rachel
    [http://tramplingrose.com](http://tramplingrose.com)
 * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/)

Viewing 1 replies (of 1 total)

 *  [WFBrian](https://wordpress.org/support/users/wfbrian/)
 * (@wfbrian)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/scan-failed-2/#post-7070570)
 * Hi Rachel,
 * Here are some setting to change that we’ve found to help when scans do not complete.
 * [https://support.wordfence.com/support/solutions/articles/1000011129-my-scans-don-t-finish-what-can-i-do-](https://support.wordfence.com/support/solutions/articles/1000011129-my-scans-don-t-finish-what-can-i-do-)
 * -Brian

Viewing 1 replies (of 1 total)

The topic ‘Scan Failed’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [WFBrian](https://wordpress.org/support/users/wfbrian/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/scan-failed-2/#post-7070570)
 * Status: resolved