Support » Plugin: Duplicator - WordPress Migration Plugin » Scan Error: UTF-8 Error Loop

  • Resolved sensusdata

    (@sensusdata)


    Hello,

    I have same error which is also found in a older support ticket:
    https://wordpress.org/support/topic/scan-error-4/

    After i start SCAN to make a duplicate, i get Scan Error – 500 Error Code “Internal Server Error”.

    I found those things in the log.

    Any help or hint is appreciated.

    Thank you!

    ——————— APACHE ERROR LOG ———————
    Usage: mysqldump [OPTIONS] database [tables]
    OR mysqldump [OPTIONS] –databases [OPTIONS] DB1 [DB2 DB3…]
    OR mysqldump [OPTIONS] –all-databases [OPTIONS]
    For more options, use mysqldump –help
    sh: 2: -?: not found

    ——————— WP-DEBUG LOG ———————
    [14-Jul-2018 14:39:42 UTC] PHP Fatal error: Uncaught RuntimeException: UTF-8 error loop in /var/www/shop/wp-content/plugins/duplicator/classes/utilities/class.u.json.php:36
    Stack trace:
    #0 /var/www/shop/wp-content/plugins/duplicator/classes/utilities/class.u.json.php(34): DUP_JSON::customEncode(Array, 2)
    #1 /var/www/shop/wp-content/plugins/duplicator/classes/utilities/class.u.json.php(68): DUP_JSON::customEncode(Array)
    #2 /var/www/shop/wp-content/plugins/duplicator/ctrls/ctrl.package.php(29): DUP_JSON::safeEncode(Array)
    #3 /var/www/www.makershop.de/wp-includes/class-wp-hook.php(286): duplicator_package_scan(”)
    #4 /var/www/shop/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
    #5 /var/www/shop/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
    #6 /var/www/www.makershop.de/wp-admin/admin-ajax.php(99): do_action(‘wp_ajax_duplica…’)
    #7 {main}
    thrown in /var/www/shop/wp-content/plugins/duplicator/classes/utilities/class.u.json.php on line 36

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Cory Lamle

    (@corylamleorg)

    Hey @sensusdata,

    I assume you tried the recommendations from the FAQ via the other link? What version of PHP are you running by chance?

    Thanks

    Yes, i tried everything from FAQ section. No problem here.

    Duplicator was running. This is a duplicated site from Duplicator where i want to run Duplicator and got this error. On the original site Duplicator is still working without any issue. So it’s the same server and same configuration.

    I also think the problem seems to be somehow connected to mysqldump, as you can see on apache error logs. I don’t assume it has something to do with the file system.

    PHP Version 7.0.27-0+deb9u1

    Thank you for further assistance!

    Just a follow-up:

    The scan integrity check runs really fast (around 2 seconds). I don’t find any errors in debug log, but in apache log:

    Usage: mysqldump [OPTIONS] database [tables]
    OR mysqldump [OPTIONS] –databases [OPTIONS] DB1 [DB2 DB3…]
    OR mysqldump [OPTIONS] –all-databases [OPTIONS]
    For more options, use mysqldump –help
    sh: 2: -?: not found

    “sh: 2: -?: not found”

    Plugin Author Cory Lamle

    (@corylamleorg)

    Hey @sensusdata,

    If you want to submit a support ticket for this issue I can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

    Maybe someone has uploaded a file with some special characters like ©, which at least was the cause of the mistake for me.

    Hope this helps someone who is facing the same problem.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Scan Error: UTF-8 Error Loop’ is closed to new replies.