• Resolved matot

    (@matot)


    Hi

    Having trouble with Duplicator.
    When the system scan begins I got a error message right away:

    Server Status: 500 -Internal Server Error
    Error Message:

    Error message is blank.

    Checked the logs on the server and found this:

    ——————————–
    [25-Aug-2017 13:59:19 UTC] PHP Fatal error: Uncaught exception ‘RuntimeException’ with message ‘UTF-8 error loop’ in /home/totalmed/public_html/wp-content/plugins/duplicator/classes/utilities/class.u.json.php:36
    Stack trace:
    #0 /home/totalmed/public_html/wp-content/plugins/duplicator/classes/utilities/class.u.json.php(34): DUP_JSON::customEncode(Array, 2)
    #1 /home/totalmed/public_html/wp-content/plugins/duplicator/classes/utilities/class.u.json.php(68): DUP_JSON::customEncode(Array)
    #2 /home/totalmed/public_html/wp-content/plugins/duplicator/ctrls/ctrl.package.php(29): DUP_JSON::safeEncode(Array)
    #3 [internal function]: duplicator_package_scan(”)
    #4 /home/totalmed/public_html/wp-includes/class-wp-hook.php(298): call_user_func_array(‘duplicator_pack…’, Array)
    #5 /home/totalmed/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array)
    #6 /home/totalmed/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
    #7 /home/totalmed/public_html/wp-admin/admin-ajax.php(91): do_action(‘wp_ajax_duplica…’)
    #8 {main}
    thrown in /home/totalmed/public_html/wp-content/plugins/duplicator/classes/utilities/class.u.json.php on line 36
    ——————————-

    Could you help me?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cory Lamle

    (@corylamleorg)

    Hey @matot,

    Thanks for the feedback! There are a few items on the FAQ that may provide a solution with this issue, this one may get you going.

        – Why does the scan take a long time or just simply fail?
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-018-q

    Let me know if any of them help~

    Hi

    Have already tried that, this comes up:

    Unreadable Dirs/Files:
    No Unreadable items found

    Symbolic Links:
    No Sym-links found
    Note: Symlinks are not discoverable on Windows OS with PHP

    Directory Name Checks:
    No name check warnings located for directory paths

    File Name Checks:
    No name check warnings located for directory paths

    Everything seems ok.

    Plugin Author Cory Lamle

    (@corylamleorg)

    Hey @matot,

    If you want to submit a support ticket for this issue I can have a closer look at your setup when I get some free time. Please provide a link to this thread when submitting the ticket.

    Thanks~

Viewing 3 replies - 1 through 3 (of 3 total)
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