Title: Scan Error
Last modified: June 3, 2025

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# Scan Error

 *  Resolved [rudirodolfo](https://wordpress.org/support/users/rudirodolfo/)
 * (@rudirodolfo)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/scan-error-15/)
 * Hello.
 * I have the problem that I get a scan error when creating a backup.
 * **Scan error – Please try again!
   Server status:200 -successError message:
 * After the error message (without content) the directories are listed.
   Unfortunately,
   I don’t know what the problem could be and look forward to support.
 * Regards
   Rolf
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-error-15%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [mohammedeisa](https://wordpress.org/support/users/mohammedeisa/)
 * (@mohammedeisa)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/scan-error-15/#post-18497875)
 * Hi [@rudirodolfo](https://wordpress.org/support/users/rudirodolfo/) ,
 * We understand that you’re facing an issue that requires further investigation,
   and it may involve sharing log files containing sensitive information about your
   website. Unfortunately, such sharing is not allowed in WordPress.org forums for
   security reasons.
 * To ensure your privacy and get the necessary support, kindly contact us through
   the form on our Contact Us page, and we’ll be more than happy to assist you promptly:
 * [https://duplicator.com/contact/?form=1](https://duplicator.com/contact/?form=1)
 * Looking forward to hearing back from you.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Scan Error’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [mohammedeisa](https://wordpress.org/support/users/mohammedeisa/)
 * Last activity: [10 months, 1 week ago](https://wordpress.org/support/topic/scan-error-15/#post-18497875)
 * Status: resolved