• Resolved immermanalu

    (@immermanalu)


    Hi, I have been using this great plugin for years but recently, the scan barcode not working when I log in to my admin. I have to use the code manually instead of scanning the barcode for automatically log in.

    I have also updated the app but still not working. Any ideas, sir?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hi @immermanalu,

    Thank you for your query.

    Can you please let us know the method you are using? I think you are using the QR Code Authentication method. Please let me know if it is something else.

    We have not been informed about this issue by other customers so I think it is an issue specifically for you which can be due to plugin conflicts. Can you provide some screenshots and raise a query using the plugin so that our developers can directly look into it? You can also send a query using our website.

    Waiting for your query.

    Thank you

    Thread Starter immermanalu

    (@immermanalu)

    Hi, thank you for your reply.

    Yes, you are right. I am using the QR Code Authentication method: https://prnt.sc/rzw3gk

    I have tried to re-install the app and re-register the two-factor but when I log in, there is no changes, still the same with response: white blank: https://prnt.sc/rzw79n

    Before this issue, everything is great. When I logged in, there was automatically a green checklist sign and automatically logged in to wp admin.

    Actually, this issue has been happening to me for about 6 months.

    Thank you so much.

    Plugin Author miniOrange

    (@cyberlord92)

    Hi @immermanalu,

    Can you send us a query from the plugin? I have attached a screenshot of where you can do it. We can get into contact and resolve it for you. https://prnt.sc/s009dj

    We will be waiting for your query.

    Thank you.

    Thread Starter immermanalu

    (@immermanalu)

    Hi, I do appreciate your help but I have changed the authentication method to miniOrange Push Notification. This is much more effective and easy to use for me.

    Thank you so much!

    Plugin Author miniOrange

    (@cyberlord92)

    Okay, but we can help you resolve it. Any time you need help, you can use the support.

Viewing 5 replies - 1 through 5 (of 5 total)
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