• Resolved ashmoon

    (@ashmoon)


    Do not buy this plugin. They are scammers. I find the support of this plugin embarrassing. I paid €269 for premium support and they don’t answer me. It’s been 10 days. I have written several tickets and they don’t answer any of them.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    I apologize for any inconvenience this may have caused.

    About what tickets are you referring to? If the one titled “mobile language switch”, I see it was handled by my colleague, Anca. Did you open other ones?
    If just that one, I see you have opened on a Thursday. Our working schedule is from Monday to Thursday, so the tickets received on that day are handled next week usually. Bascially, our time response is 24h from the moment you open a ticket, but you need to be done on Monday to Wednesday. For the tickets opened Thursday, there are chances that they will be managed the following week as I already specified.

    If you still have issues on that related topic — mobile language switch — please reply to it and my colleague will continue supporting you.

    Please, let me know if there’s anything else you need assistance with, and I’ll be happy to help.

    Best Regards,

    • This reply was modified 4 months, 1 week ago by Alex.
    Thread Starter ashmoon

    (@ashmoon)

    Yes, the ticket is that “mobile language switch”.
    I wrote a ticket on 02/22, another on 02/27 and another on 03/01 and I have not received a response from anyone.
    There is no area on the Translate Press website where tickets or responses are recorded. Where have you sent the response?
    In any case, we have already solved the problem on our own.

    Plugin Support Alex

    (@alexcozmoslabs)

    We are sorry for the misunderstanding. You can come back with a reply to the respective tickets whenever you want to notify us or ask for details about their status.
    In any case, we are glad if they were solved, and if you have any questions, you can contact us at any time.

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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