• raphaelschaffercarvalho



    My name is Raphael and I’m the CEO of Atlantikos (www.atlantikos.com.br) the biggest plant-based marketplace in LATAM.

    We bought the premium version of the plugin in december and in june, 6 months later, we were charged again inappropriately! We asked for a refund and the support gave their apologies and sent me a “refund confirmation” email.

    But, 3 months after that, we haven’t recieved anything at all and the support wont answer us anymore.


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  • Plugin Author templateinvaders


    Hi Raphael,

    Firstly, We’d like to sincerely apologize for any inconvenience and frustration this situation has caused. We understand your concerns and want to assure you that we take such matters seriously.

    Upon reviewing our records, we found that the refund for your purchase was indeed issued on July 8, 2023. Refunds are processed automatically on our end, and we have not encountered any issues with your particular transaction.

    It’s essential for you to carefully check your bank statements around the mentioned date. If the refund doesn’t reflect on your account, it’s recommended that you contact your bank directly, as they are the ones responsible for processing and depositing the funds back into your account.

    We truly value every customer and strive to ensure that all issues are resolved promptly. We apologize if you felt the need to express your frustration here, but we’re always available to assist and resolve any misunderstandings.

    If there’s anything else you need or further questions you’d like addressed, please don’t hesitate to contact us directly. We’re here to help and ensure that your experience with our plugin is a positive one.

Viewing 1 replies (of 1 total)
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