• jjkob

    (@jjkob)


    As the previous reviewers noted, support is virtually non-existent. What they failed to mention is that this company is a total scam that will overcharge you (even after you cancel your subscription). I was overcharged on my first payment, and support finally apologized and said it would issue a partial refund, but instead the company initiated another charge to my credit card. The company continued to overcharge me for the service I had withdrawn from my order, and then started charging me that amount twice per month! When I noticed the overcharges and additional charges I pestered support and finally received a response confirming that my account was canceled, after which the company not only continued to charge me but actually charged me even more — I was charged three times in October 2018, each time an amount that was too high (i.e., including a service that I had removed in my initial order). The company (NEBELHORN GMBH) is in Europe, so I have no legal recourse other than to inform my credit card provider that the charges are fraudulent. Hopefully nobody makes the same mistake I did…

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