Support » Plugin: Cryptocurrency Payment Gateway for WooCommerce » Scam company, two weeks and still no payment

  • Emailed company numerous times, even went to compliance, company will not send your funds, they took the money out of our account and never sent them. Claim wrong information when we sent our bank statements and voided copies of checks. complete scam company. Ask what country we are from even after telling them numerous times and our account already shows the information.

    Scam company stay away from them

    • This topic was modified 11 months, 4 weeks ago by tfdb2018.
Viewing 1 replies (of 1 total)
  • Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi T.H.,
    As we informed you via email, the ACH payment was made July 7th due to bank holiday and ACH request processing delays (next day). ACH payments should take at most 2 days, it should be settled today if not already.

    There were delays in settling your ACH payment, in part because of incorrect data and a failed transfer. The latest payment went out and did not (yet?) come back as failed so the funds should arrive this time (we don’t have visibility over that, only you do).

    We understand your frustration with the delay, but it’s our responsibility to ensure the authenticity of yourself and the bank account details. Whenever we come across a client who inserted the wrong information, we confirm the details again to ensure our clients’ money is safe and arrives at the right destination.

    We will continue to follow up by email. We hope the spamming of various channels will stop, and that you’ll soon be reassured having received your bank transfer.

    Regards,
    TripleA Team

Viewing 1 replies (of 1 total)
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