Support » Plugin: Cryptocurrency Payment Gateway for WooCommerce » Scam company, two weeks and still no payment

  • Resolved tfdb2018

    (@tfdb2018)


    It has been over two weeks, still not sending any money. We asked for daily updates and you send none. You already took the money out of our account dashboard. You are such lying scamming people we hope you are out of business soon.

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  • Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi T.H.,
    As we informed you via email, the ACH payment was made July 7th due to bank holiday and ACH request processing delays (next day). ACH payments should take at most 2 days, it should be settled today if not already.

    There were delays in settling your ACH payment, in part because of incorrect data and a failed transfer. The latest payment went out and did not (yet?) come back as failed so the funds should arrive this time (we don’t have visibility over that, only you do).

    We understand your frustration with the delay, but it’s our responsibility to ensure the authenticity of yourself and the bank account details. Whenever we come across a client who inserted the wrong information, we confirm the details again to ensure our clients’ money is safe and arrives at the right destination.

    We will continue to follow up by email.
    We hope the spamming of various channels will stop, and that you’ll soon be reassured having received your bank transfer.

    Regards,
    TripleA Team

    P.S.: We will mark this as resolved once you have confirmed receipt of your funds.

    P.S.: The balance was deducted from the dashboard as the ACH transfer process (including retries, account re-verification) was under way.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    This is not a topic for this site. The site here is for supporting the plugin code and not customers.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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